Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
Job Grade
S15-16
Job Overview and Responsibilities
Key Responsibilities
* Implement regional IT support strategies within the subcluster, ensuring alignment with local business needs and objectives.
* Lead and develop a team of IT support professionals, fostering a collaborative and high-performance culture. Ensure the team is well-trained and equipped to provide excellent support.
* Service Management
* Manage the delivery of IT support services, ensuring adherence to SLAs and KPIs. Continuously evaluate and improve service delivery processes.
* Local Stakeholder Engagement
* Act as the primary IT support contact for local stakeholders. Build strong relationships to understand and address their IT requirements.
* Incident Resolution
* Lead local incident and problem management efforts, minimizing impact on business operations. Facilitate effective communication and resolution of IT issues.
* Resource Allocation
* Manage subcluster IT resources, including personnel and technology, to meet operational needs efficiently.
* Compliance and Security
* Ensure compliance with local regulations and company policies. Collaborate with regional and global teams to maintain security standards.
Qualifications
* Bachelor’s degree in information technology, Computer Science, or a related field.
* Experience in IT support or service management.
* Strong leadership and team-building skills.
* Excellent problem-solving and communication abilities.
* Familiarity with local IT infrastructures and business environments.
Education and Experience
* Bachelor’s degree in computer science, Information Technology, or related field. A master’s degree is a plus.
* Minimum of 8 years of experience in IT support or service management, with at least 3 years in a leadership role managing multi-regional teams.
* Strong technical knowledge of IT infrastructure, systems, and support tools.
* Experience with ITSM frameworks (e.g., ITIL) and service management platforms.
* Proven ability to manage and lead teams in a multicultural and geographically dispersed environment.
* Excellent communication, negotiation, and interpersonal skills.
* Ability to travel internationally as required.
Skills and Behavioral Competencies
* Result orientation, influence & impact
* Empowerment & accountability
* Team spirit, building relationships, collective accountability
* Strong leadership capability, executing as appropriate in the areas of responsibility
* Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
About Us
Be part of and contribute to a once-in-a-lifetime change journey. Join a dynamic team that is going to tackle big bets. Have fun and work at a high pace. Have a high level of autonomy.
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