As a Restaurant Hostess at Villa Sant'Andrea, you will be the first point of contact for our valued guests, setting the tone for an exceptional dining experience. You will be an integral part of our team, using your warm personality and organizational skills to manage reservations, welcome guests, and ensure a smooth flow of service. If you are poised, personable, and dedicated to delivering outstanding hospitality, this is your opportunity.
Primary Responsibilities Include:
Warmly greeting and seating guests, managing the waiting list efficiently.
Handling all incoming calls for reservations and inquiries with professionalism and accuracy.
Coordinating with the kitchen and serving staff to ensure timely seating and service.
Maintaining a tidy and organized host stand and entrance area.
Assisting guests with any special requests or needs, such as high chairs or accessibility.
Providing information about the restaurant's menu, specials, and concept.
Collaborating with the entire restaurant team to ensure a seamless and memorable guest experience.
Anticipating guest needs and proactively addressing them to enhance their visit.
Requirements
Previous experience as a Hostess or in a similar customer service role, preferably in a high-end restaurant setting.
A genuine passion for hospitality and providing excellent guest service.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Exceptional communication and interpersonal skills.
Fluent in Italian and English (both written and spoken). Additional language skills are a plus.
Impeccable personal presentation and a friendly, welcoming demeanor.
Benefits
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Training and development opportunities;
Corporate Welfare provided during the opening of the hotel;
Meals provided when on-duty;
All uniforms and dry-cleaning during the opening of the hotel;
Team social events;
Accommodation maybe provided upon request;
Time off: Enjoy 2 days off per week;
Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
ABOUT US
With balconies full of geraniums and subtropical gardens that border an exclusive Sicilian beach - Villa Sant'Andrea, a Belmond Hotel feels like a private home nestled in Taormina Mare. At the acclaimed restaurant, freshly caught fish and decadent desserts are enhanced by stunning sea views. Guests can relax in the heated infinity pool, wellness centre and stylish beach cabanas.
The Belmond & LVMH Family
Villa Sant'Andrea is proud to be part of LVMH and the global collection of iconic hotels, trains, and river cruises of Belmond, all developing exceptional experiences worldwide. By joining us, you become part of a global family of hotels rich in history and stunning destinations, where our people are the heart of the Belmond experience.
Livello di anzianità
Livello medio-alto
Tipo di impiego
Part-time
Funzione lavorativa
Design, Arte / creatività e Informatica
Settori
Organizzazione di viaggi