Customer and Product Success Lead, Ascoli Piceno Client: Location: Job Category: Other EU work permit required: Yes Job Reference: 2565123154011750400337161 Job Views: 3 Posted: 24.06.2025 Expiry Date: 08.08.2025 Job Description: Full Remote Opportunity Role: Customer and Product Success Lead Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus Budget: 45K A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team. The company's goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions. Key Responsibilities Hire, train, and manage Customer Support agents. Ensure their quality of work, coverage of CS 24/7, manage the rota, etc. Create or outsource Customer Support AI bots Write guidelines for Customer Support Team Manage Zen Desk settings and other channels Coordinate communication between Suppliers, Partners, team, and Clients Collect regular feedback from Clients on Operations, Bugs, Performance Organize, summarize, and report all interactions with Clients/Traders/Suppliers during crises Ensure tickets are reported correctly and chats run smoothly Push Product Owner and Team to refine tickets related to bugs and ensure execution Must have: Focus on Client Satisfaction Understanding and passion for AI tools High flexibility in working hours Organized and detail-oriented Ability to simplify complexity Excellent communication, leadership, teamwork, and influencing skills Experience in Customer Support, ideally in leadership/management roles Why Join Us? Startup culture – Be part of an exciting journey from the ground up and share in our success! Talented and engaging team – Work alongside professionals with experience in top global companies. Flexible work environment – Work remotely from anywhere with a schedule that fits your lifestyle. Innovation-driven mindset – Be part of a constantly evolving company where your ideas can make a real impact. Collaborative and dynamic team – Join a group that values teamwork, creativity, and brainstorming. Cutting-edge technology – Work with the latest advancements in sports and data analytics. Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. J-18808-Ljbffr