PBusiness Networks Support Engineer /ppbr/ppTP-Link Italia is seeking an independent, energetic technology-driven professional to become a part of our Italy local based Business Network Support Engineer. This position will focus on our SMB/Enterprise product lines and our global business customers. This is a L2 engineer who will be there to support Level 1 Support Specialists that serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking. /ppbr/ppstrongResponsibilities: /strong /pp· Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers. /pp· Deliver remote and on-site technical support for troubleshooting and resolving product issues. /pp· Analyze technical requirements for customer bids and proposals. /pp· Design and deliver solutions based on TP-Link products that meet customers and business objectives. /pp· Collaborate with sales and engineering teams to ensure successful implementation of solutions. /pp· Work directly with key Italy customers to address inquiries, ensure satisfaction, and build long-term relationships. /pp· Coordinate with L3 Support teams (RD, testing, product) to diagnose and resolve advanced technical challenges. /pp· Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise. /pp· Conduct technical training for external customers to help them better understand and utilize products. /pp· Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions. /pp· Gather feedback from customers regarding product performance and usability. /pp· Participate in the validation and testing of new products to ensure technical readiness for market entry. /ppbr/ppstrongQualifications: /strong /ppbr/ppEducation Experience: /pp· Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field. /pp· 3+ years of experience in technical support, enterprise network solutions, or a related role. /ppbr/pp Technical Skills: /pp· Strong understanding of networking protocols and network architectures. /pp· Hands-on experience with enterprise level networking devices, including routers, switches, and wireless access points. /pp· Proficiency in analyzing logs, packet captures, and designing technical solutions. /pp· Experience with bid analysis and crafting technical solutions for enterprise customers is a plus. /ppbr/ppSkills: /pp· Excellent written and verbal communication skills in English/Italian. /pp· Strong customer service mindset with a proactive approach to problem-solving. /pp· Ability to work collaboratively with cross-functional teams. /pp· Respond to urgent cases, including those requiring attention outside of regular working hours. /pp· Relevant certifications such as CCNA, CCNP, or equivalent certifications. /pp· Experience providing training to internal teams and external customers. /pp· Familiarity with technical support for enterprise-level clients. /pp· Experience in ticketing system such as Zendesk. /p