PpbTechnical Service Representative /b /p pbKNF Italia /b /p pFounded in 2006 by Kurt Neuberger in Freiburg, Germany, KNF is an independent, family‑owned company that designs, manufactures, and distributes diaphragm pumps and systems for handling gases and liquids. KNF Italy manages sales and services throughout the national territory, offering advanced and highly customizable solutions for demanding sectors such as medical, environmental, digital printing, and analytical. /p h3Where we work /h3 pCernusco sul Naviglio – Milan /p h3Main Responsibilities /h3 ul liFull management of the “Complaint Return” process: customer contact, RMA opening, monitoring incoming materials, initial technical inspection, and subsequent handling of materials (shipment to subsidiaries, repair offers to customers, returns to customers, closure and reporting). /li liInterface and collaboration with internal departments such as Order Office, Sales Office, Logistics, and Administration. /li liWritten and spoken communication in English for managing the process with foreign subsidiaries. /li liProfessional communication and technical support to customers in collaboration with internal departments. /li liAccurate tracking of time and costs related to managed processes. /li liParticipation in technical training and refresher courses at foreign subsidiaries. /li liCompliance with safety regulations and company procedures. /li /ul h3Required Skills /h3 ul liTechnical diploma or degree in a mechatronics profile. /li liGood spoken and written English. /li liExcellent knowledge of MS Office (Excel, Outlook, Word). /li liOwn vehicle – Category B driving license. /li liPrevious experience in customer service or complaint management in a technical environment and knowledge of SAP (MM/SD/CS) or CRM systems is a plus. /li /ul h3Soft Skills /h3 ul liEffective communication: active listening and clear expression in Italian and English. /li liEmpathy and customer orientation, with the ability to handle situations professionally. /li liStress management: ability to remain calm and focused under pressure. /li liOrganization and precision in carrying out assigned tasks. /li liProactivity: initiative, results orientation, and problem‑solving attitude. /li liFlexibility and adaptability to changing priorities. /li liTeamwork skills. /li /ul h3What We Offer /h3 pDynamic company with a value‑oriented culture and flat hierarchies, offering interesting professional development opportunities in a growing multinational environment. /p ul liSix‑month internship contract aimed at employment /li liExpense reimbursement /li liDaily meal vouchers /li /ul h3Contact /h3 pbAndrea Amati /b – General Manager, KNF Italia /p pEmail: /p pLinkedIn: a Andrea Amati /a /p /p #J-18808-Ljbffr