**Job Title:** Customer Engagement Specialist
About the Role:
Luxottica is seeking a highly proactive and engaging Customer Engagement Specialist to play a crucial role in delivering exceptional customer service and education through social media channels. This new approach will foster a more dynamic relationship between the company and its social community, driving engagement, service, and education.
Main Responsibilities:
* Daily management and engagement of the social community
* Tailored social customer care
* Active listening of the community
* Engagement with the community to support the brand and business
* Analysis of social data and development of reports to generate actionable insights and continuous improvements
Key Performance Indicators (KPIs):
1. Community growth and engagement metrics
2. Social media sentiment analysis
3. Customer satisfaction and retention rates
4. Insight generation and implementation
Requirements:
* Proactive and engaging communication style
* Strong analytical and problem-solving skills
* Ability to work independently and collaboratively as part of a team
* Familiarity with social media platforms and tools
* Excellent written and verbal communication skills
What We Offer:
* A dynamic and supportive work environment
* Ongoing training and development opportunities
* A competitive compensation package
* The chance to be part of a forward-thinking organization