Overview General Manager (00278) role at Cinemark. This position oversees the day-to-day theatre operations and performance, with responsibilities across all roles in the theatre and a focus on leadership, performance management, inventory, scheduling, hiring, and maintaining a safe work environment.
Role Summary The General Manager oversees the day-to-day operations and performance of the theatre. In essence, each General Manager is responsible for every job function in the theatre. They must be able to personally perform and train others in all positions. The General Manager will conduct performance management, in the form of counseling and evaluating individuals and helping them to progress in their careers. In addition, they will oversee inventory, ordering supplies, writing schedules, manpower planning, hiring, and maintaining a safe work environment.
Responsibilities
Responsible for the overall profit and loss of the theatre operation
Grows a successful, multi-million-dollar business; drives sales leveraging business acumen, efficiency, and problem-solving skills
Conducts regular inventory and ordering as necessary
Trains and coaches Team Members and management in their specific job functions
Organizes and conducts Team Member meetings and training sessions
Ensures that theatre Team Members follow the dress code
Runs effective, concise, and inspirational pre-shifts
Interviews, hires, and evaluates Team Members and Management Members
Develops promotions in alignment with company goals
Prepares administrative and special reports for senior management
Enforces cash handling procedures as directed by Cinemark policy
Follows Cinemark policies and procedures and enforces them with all Team Members fairly
Manages employee relations issues
Adheres to the Employee Relations Reporting Protocol
Maintains high work ethic standards and code of conduct
Inspects theatre building, parking lot, landscaping, property, roof and exterior signage, and equipment condition
Initiates repair and maintenance of building, property, and equipment
Meets with Guests and vendors to improve service
Identifies and sanitizes high-contact areas
Addresses safety or security issues (trip hazards, lighting, suspicious persons, etc.)
Utilizes Personal Protective Equipment as required
Adapts to required cleaning tasks
Performs other work-related duties as assigned
Requirements
Must be at least 18 years of age (at least 21 years of age in theatres that serve alcohol)
High School or G.E.D. graduate preferred
Minimum of 3 years previous theatre management experience
Senior Assistant Manager or Theatre Manager experience preferred
Completion of Cinemark’s Management Accreditation Program, and passing of the Comprehensive Assessment
Completes basic food handling training and obtains local or state mandated certification as required
SERV Safe Certification (where required)
Availability to work flexible hours including evenings, weekends, and holidays (Must work at least 40 hours per week)
Regular and consistent attendance
Energetic and friendly attitude during each shift
Provides excellent Guest service
Accurate cash handling and basic math skills
Strong communication skills (verbal and written) with all ages and backgrounds; proficient in English
Ability to work in a team environment and independently
Ability to take and follow direction
Responds with a sense of urgency
Excellent time management, organizational skills, and attention to detail
Ability to train and lead others
Ability to resolve conflict
Physical And Environmental Requirements
Frequent bending, kneeling, and lifting up to 50 lbs
Frequent standing, walking and reaching around the theatre
Noise level may be moderate to high at times
Be able to work in a standing position for extended periods
Benefits Available At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.
Employee Discount
401(k) Matching*
Growth Opportunities
Education Assistance*
Health Benefits*
Parental Leave*
Paid Time Off*
Daily Pay*
Free Movies*
Benefits may vary by career category; check specific details on our career site
Disclaimer:
This job description is intended as a general guideline of duties and responsibilities and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. All Cinemark theatres are smoke-free workplaces. Cinemark is an Equal Opportunity Employer.
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Entertainment Providers
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