Overview JD: EUC L1. Location: Rolo, RE, Italy. Job Type: Part-Time Contract. Salary: €180 per day. This position is a Backfill Engineer, meaning the role provides coverage when a full-time engineer is on leave. Responsibilities Provide Field Service Support at the specified location within committed service levels to ensure customer satisfaction. Raise tickets with OEM vendors for system under warranty and arrange spare replacements; replace units classified as customer replaceable. Support new joiner system installation and configuration classified under IMACD; perform all IMAC-related activities including installation and redeployment. Act as a single point of contact for IMACD requests. Authenticate each Service Request using agreed-upon authentication processes and ensure all Service Requests for IMACs follow established procedures. Contact end-users to schedule Service Requests and confirm service levels. Document IMACD in the ITSM tool and route tickets to the responsible team; verify that IMACD occurred on schedule and confirm user satisfaction; reschedule if necessary. Resolve IMACD scheduling issues and escalate when required. Follow request steps, which may include activities such as data wipe, OS installation, and hardware spare replacement; update the Asset management tool for hardware allocations. Mentor new technicians and provide priority (VIP) support to identified users. Perform proactive weekly health checks of VIP devices and conduct weekly field visits to ensure devices function as required. Qualifications & Skills Professional behavioral skills: strong customer-facing abilities, presentable appearance, independent and proactive thinking. Ability to build effective relationships within the team and across Professional Services; work to specified standards of deportment, conduct, and ethical workplace practices. Ability to work alone and unsupervised, take initiative, be organized, and prioritize work. Industry: Computer Software. Language: English (required); Italian (preferred). Contract & Location Details Employment Type: Part-time; Job Type: Part-time. Contract length: 12 months. Salary: Up to €180 per day. Location: Rolo, Emilia-Romagna. Relocation/commute: Reliable commute or relocation planned before starting work (required). J-18808-Ljbffr