Company DescriptionAt Colliers, we help leaders succeed by helping them build amazing workplaces, businesses, and communities around the world.
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Colliers is a listed real estate advisor active in 66 countries with more than 18,000 employees.
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We contribute to a better society by solving real estate issues and accelerating the sustainability transition in the built environment.
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We connect global market developments and data with the needs of property owners, property investors, and property tenants.
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These insights help us add value to all phases of the real estate cycle and build long-lasting customer relationships.
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We offer creative solutions that are not only attractive today, but also remain relevant and sustainable later on.
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Job DescriptionThe Desk Support Engineer is an IT support professional responsible for delivering reliable and efficient second line deskside support.
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The ideal candidate is proactive, organized and comfortable working both independently and within the wider IT team, ensuring continuity and quality of IT services across the business.
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Your Activities Management of 2nd Line IT incidents and service requestsEnd-to-end ownership of tickets, including communication and resolution via ServiceNowOn-site deskside support for desktop PCs, laptops and hardware devicesSupport for Microsoft 365, Teams (including Telephony), Active Directory and core business applicationsManagement of joiners, leavers and user administration tasksSupport of mobile devices (iPhone, iPad, Android, Windows)Remote working support (VPN, broadband, Wi-Fi connectivity)Meeting room and AV setup support for internal and client meetingsCoordination with EMEA 3rd Line teams and external providers when escalation is requiredMaintenance of accurate documentation and knowledge articlesHardware procurement and asset managementSupport of onsite server room activities in alignment with IT processesAvailability to travel to other Italian offices when required
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Degree or technical qualification in Information Technology or related field (preferred)1 year experience in a Second Line / Deskside Support roleBasic knowledge of Microsoft Windows ***** and Microsoft 365Experience with ServiceNow or similar IT Service Management toolsKnowledge of Active Directory and Exchange administrationFamiliarity with networking concepts (Wi-Fi, VPN, remote connectivity)Experience supporting mobile devices (Apple and Android)Experience working within ITIL-based environments (preferred)Problem-solving and analytical skillsStrong customer service orientation and communication skillsNative Italian speaker or C1 level, advanced in EnglishProfessional attitude and flexibility to travel across Italy if required
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