The Transportation Specialist I is expected to remotely support the daily operations of sellers and carriers, including daily metrics monitoring, triggering field support to sellers and audits, stakeholder management within and outside of Amazon, rolling out new processes, and running central control centres. The role demands a broader perspective on customer experience, willingness to take ownership, and skills in identifying patterns and disruptions, scrutinizing details, and anticipating data implications.
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work weekends and shifts.
Roles and Responsibilities
* Remotely monitor efficient functioning of the assigned sites/carriers via outbound calls, emails, and coordination with field executives.
* Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
* Train and direct sellers for execution and adherence to norms and practices.
* Devise and deploy SOPs, analyze data, and propose features and processes focused on improving the seller experience.
* Work on weekends.
Basic Qualifications
* Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
* Experience with Excel.
Preferred Qualifications
* Experience with SQL.
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