As part of the Corporate Support team, you will be the first point of contact with the global Business user community that operates the various SAP S/4HANA modules.
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You will work, in collaboration with the internal Corporate IS team and the external SAP Certified partner, to support both management and users to troubleshoot issues and to properly address new proposal for enhancements.
You will be involved in activities related to the SAP S/4HANA system roll out to the Gualapack plants, such as supporting during testing phase and/or training.
Main responsibilities
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- Provide basic SAP Application support, including simple issues and queries, to both management and users independently.
- Keep track of SAP incidents, understand the priority, perform high level analysis and take ownership of issue investigation and resolution.
- Search for a solution to complex issues, in collaboration with the internal Corporate IS team and the external SAP Certified partner when needed.
- Support the Business for any knowledge gaps in SAP S/4HANA modules as required for the current assignment.
- Keep track of Business requests for either services or enhancements and participate, together with the internal Corporate IS team and the external SAP Certified partner, to the implementation phase as required.
- Monitor the external SAP Certified partner response and implementation time in accordance with the defined SLA.
- Understand how the business processes operate to better solve problems and define solutions.
- Available to provide support on Siemens OpCenter MOM Suite (MES, BI, Scheduling).
- Available to provide basic support on other Enterprise business applications, if required.
- Available to work, exceptionally, extra‑hours or during bank holidays or weekends as required by the Business.
- Participate on any testing as required.
- Participate in SAP roll out activities as required.
- Properly escape to the SAP Team Leaders as needed.
Required Skills And Education
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- At least three years of hands‑on experience in SAP Application.
- Bachelor’s degree in Computer Science, information systems, engineering or related field is preferable.
- Good knowledge of English as second language.
Key competences
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- Good SAP knowledge in the operation stream:
- Production‑Planning
- Finite capacity planning
- Procurement
- Quality management
- Plant Maintenance
- Good knowledge of MES system
- Finite capacity planning systems
- Knowledge of business model and business processes in the manufacturing industry
- Ability to work under stress, meeting assigned deadlines
- Planning and Organization
- Ability to work independently but as part of an international team
- Open to change and resilient
- Knowledge of internal customer dynamics
- Negotiation skills
- Strong analytical and problem-solving skills
- Proactive approach & willingness to learn and gain SAP and Siemens OpCenter knowledge
- Willingness to travel
- Good communication skills (written, verbal, and face‑to‑face). xlwpduy
- Strong interpersonal skills to interact with different teams
- Good knowledge of MS Office 365 main collaborative tools.
Optional skills
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- Siemens OpCenter MOM modules
- SAP Business Intelligence modules
- SAP Solution Manager modules
- SAP Variant configurator
- EDI
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