House of Dreams, House of Talents.
Whatever you do — for work or pleasure — do it with passion! Live with passion!"* Christian Dior
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. "Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality," he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses' happiness.
PURPOSE OF THE JOB
We are looking for a Seasonal Sales Assistant to join our amazing team at Christian Dior Couture in Taormina. As Dior Ambassador, the Sales Assistant's responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service.
JOB RESPONSIBILITIES
YOUR IMPACT
Sales
Achieve sales objectives through the effective use of sales techniques
Demonstrate strong product expertise, engage clients through the details and stories of our products
Know the daily objectives and Key Performance Indicators (KPI)
Identify customer expectations and advise them on products as well as add‐on sales
Provide a retail ceremony to all customers and go to an extra mile
Understand how to handle customer database and clienteling
MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS
Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
Develop local and international client book with the ability to recruit and develop top clients
Problem‐solving in partnership with the management team to ensure that each client issue is properly resolved to the agevolazioni of the business and the client
BACK‐OFFICE SUPPORT
Contribute to product reception, quality control before sale, and update the stock after sales, when necessary
Elaborate and supervise product feedback
Preparation of a delivery and of the essential elements for the products' packaging and wrapping.
PROFILE
REQUIREMENTS
WHAT YOU CAN BRING
Preferred Experience of 2/3 years in fashion and luxury boutiques.
Knowledge of the products and the selling techniques.
University education or a Fashion school degree.
English (C1‐C2) is mandatory (other languages are a plus).
Office 360 and other basic knowledge of digital software.
SOFT & INTERPERSONAL SKILLS
Ambition to grow in luxury retail and take upon different challenges and new responsibilities
Positive and kind attitude
Team‐working attitude
Committed, flexible and willing to learn
Strong drive for business results with a passion for creativity, fashion and the Maison.
Working by objectives and time management skills in a fast‐paced environment.
Strong communication skills, empathy, and agile mindset
Ability to develop lasting relationships with people through strong communication.
Seniority level: Associate
Employment type: Full‐time
Job function: Training, Management, and Customer Service
Industries: Retail Luxury Goods and Jewelry
* The asterisks in the opening quote denote standard legal phrasing. No EEO statement is present in the source material.
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