PThe Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you! /ppbr/ppbResponsibilities /b /ppThe Shift Leader will be tasked with the following duties, responsibilities, and assignments: /ppbr/pulliCoordinate and supervise staff operations during the assigned shift, ensuring high standards of service and quality. /liliEnsure that standard operating procedures are followed and promote a positive and motivating work environment for the team. /liliAddress guest needs and resolve any issues or complaints promptly and effectively. /liliCollaborate with the management team to plan and implement strategies for service improvement and guest experience enhancement. /liliTrain and develop new and existing staff, monitor performance, and provide constructive feedback. /liliOversee daily operations, including sales reports, inventory, and cleanliness of work areas. /liliEnsure all safety and hygiene regulations are complied with. /li /ulpbr/ppbSkills /b /ppTo successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: /ppbr/pulliShift Leader experience in Hotel of same category, preferable in Luxury Marriott Properties. /liliExcellent command of Italian and English. Additional languages will be appreciated. /liliHigh school diploma or GED; experience in the guest services, front desk, or related professional area. /liliCalm, organized work, strong communication and interpersonal skills /liliProficiency in Microsoft Office programs preferred. /liliProficiency in Opera PMS, MGS, MARSHA Operational Systems required. /li /ulpbr/ppTo apply please send your CV to: /p