Ph3Junior Customer Service Specialist - Fixed-term 12-months /h3 pAt Scalapay, we’re shaping a bculture /b with high standards, independent and critical thought, binnovation, ownership, and continuous learning /b. We operate in a bfast-moving, tech-driven environment /b, and we’re looking for people who bthrive in change, think boldly, and take initiative. /b /p pIf you’re ready to bput your potential to the test /b in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow bwith one of Europe’s most ambitious fintech teams /b. /p p#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. /p h3THE MISSION /h3 pWe are looking for a Junior Customer Service Specialist to help us keep growing. This is a b12-month fixed-term /b position based in bMilan /b, where a minimum of 3 office days are required, while the other two can be worked remotely, as per our smartworking policy. /p h3WHAT YOU WILL DO /h3 ulliCommunicate with customers via telephone, email, online chat, or social media /liliBe a point of reference for the first level agents in case of need /liliDocument personal information to create, update, or adjust customer accounts following strict guidelines /liliListen attentively to questions and concerns and respond promptly with a resolution according to company guidelines /liliIdentify and assess customers’ needs to achieve satisfaction /liliProvide accurate, valid and complete information by using the right methods/tools /liliInteract with the different departments on behalf of the customers /liliTake the extra mile to engage customers /li /ul h3WHO WE ARE LOOKING FOR /h3 ulliFamiliarity with CRM systems and practices /liliMinimum of btwo years Customer service experience /b or the equivalent experience. /liliAvailability to work in shifts /liliNative or near-native proficiency in Italian (C1-C2) /liliWork proficiency (B2+ level) in French and/or Spanish and/or Portuguese is a definite plus /liliCustomer orientation and ability to adapt/respond to different types of characters /liliExcellent verbal and written communication skills /liliAbility to multi-task, prioritize, and manage time effectively /liliHigh school diploma /liliProficiency with basic computer applications, such as Microsoft Windows, Word, and Excel /liliLegal working status in Italy (no sponsorship) /li /ul h3WHY YOU SHOULD JOIN SCALAPAY /h3 ulliA compensation package based on skills and experience - the yearly salary band we have for this position is an bOverall Total Earning between 23’000€ and 26’000€ /b /liliInternational environment with significant challenges to be met every day /liliLots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences /liliPersonalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow! /li /ul h3OUR HIRING PROCESS /h3 p1) A quick chat with one of our Talent Acquisition team memberbr/2) The first interview with the Hiring Manager to deep dive into your experiences and better understand your motivationbr/3) A business casebr/4) A final chat with Simone, our CEO /p pSuper Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes. /p pWe believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation. /p /p #J-18808-Ljbffr