Ph3Overview /h3pJoin to apply for the bCustomer Solution Analyst - Nestlé Health Science /b role at bNestlé Health Science /b. /ppNestlé welcomes people with disabilities. /ppLocation: Nestlé Health Science Italy, Milan HQ (Assago). Employment type: Fixed-term contract (1 year). /ph3Position Summary /h3pThe bCustomer Solution Analyst /b (CSA) will support the Nestlé Health Science business by managing customer service activities, order processing, and reporting. The CSA plays a key role in administrative tasks, reporting, and resolving customer complaints within the Customer Service Department. This position is responsible for delivering end-to-end customer support throughout the order management process for NHS products. /ph3A Day in the Life of a Customer Solution Analyst /h3ul liOrder Management: Demand capture (Manual creation, Edi process, Cloud platform); Order modification (Pricing, quantity, request delivery date); Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order; Take corrective actions to resolve issues impacting order flow /li liClaims and Deductions Management: Manage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries /li liDaily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support) /li liGenerate and manage reports on orders, claims, and deductions /li /ulpCollect customer requests and direct them to the appropriate department. /ph3What will make you successful? /h3ul li1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas /li liStrong multitasking skills and a proactive, problem-solving mindset /li liGood command of Excel and Power BI; proficiency in SAP is a nice-to-have /li liStrong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment /li liHigh level of initiative, proactivity, and adaptability /li /ulh3Who We Are, What We Believe In /h3pWe are Nestlé. We are the Good food, Good life company. Good food, Good life is our promise, a daily commitment. It is thanks to our people that we can make a difference and realize this belief. We call them Good People. We promote recognition, inclusion and valorization of diversity to grow as individuals and as a company. We believe diversity is a winning factor and encourage people to share ideas and collaborate. You may be part of Emotional Communities that bring together colleagues from different functions and seniorities to spread a corporate culture that supports authentic self-expression. Diversity is a fact, inclusion is a choice and we have chosen to be inclusive. /ph3Job Details /h3ul liSeniority level: Associate /li liEmployment type: Contract /li liJob function: Other /li liIndustries: Food and Beverage Services /li /ulpRelocation or other specifics are not stated. Referrals increase your chances of interviewing at Nestlé Health Science. Get notified about new Customer Analyst jobs in Assago, Lombardy, Italy. /p /p #J-18808-Ljbffr