PBusiness-minded and result-driven with a customer focus through strong involvement of the commercial team. /ppExperience of working in a commercial environment and in a customer-oriented business. /ppAbility to understand the key principles of the shopping experience and customers' expectations and needs. /ppInterest in peoples' everyday life at home and home furnishing. /ppAbility to lead a team with a large number of co-workers with significant seniority. /ppPassion for people and ability to engage the team by creating enthusiasm for your plans. /ppHigh leadership capabilities, including the ability to lead the business through the team and with the store Commercial Team. /ppAbility to make things happen, prioritize, and make decisions by championing flexibility, speed, and simplicity. /ppA considered decision-maker with strong interpersonal skills, capable of building trustful relationships and communicating in an inspiring way with the IKEA tone of voice. /ppAbility to identify business opportunities for improving customer experience. /ppAbility to follow up and measure performance, capturing learnings to improve daily work. /ppBroad knowledge of payment solutions in IKEA and the local market, competition, and multichannel customer behaviors (offline/online). /ppBroad knowledge of data analytics and KPIs (Payment Performance Dashboard, ShopGo dashboard, etc.), and how data and insights about customer interactions can be translated into seamless solutions (iSay, Pulse CX, etc.). /ppFluent in English and Italian. /ph3What you'll be doing day to day /h3olliTake responsibility for your department goals across all channels, ensuring your action plan aligns with country priorities and using proven solutions, customer feedback, and best practices. /liliGuarantee an Omni Payment Experience by maintaining the check-out area in top condition, equipped, and with all payment solutions available. /liliWork actively with the commercial team to ensure the best payment experience throughout the store. /liliLead the implementation of new digital solutions, ensuring all functions are involved for a successful rollout. /liliFollow cash handling procedures to ensure money security. /liliMonitor queuing policy and waiting times, taking actions to meet goals. /liliCoordinate with People Planning to have the right number of competent co-workers in place, ensuring they are capable and available to deliver excellent customer service. /liliEnsure your team has the right growth mindset, customer-focused attitude, knowledge about products and services, and can share this with customers to exceed expectations. /liliRecruit, onboard, and develop your team, fostering engagement and planning for succession. /liliPromote an open, sharing climate, act as a role model of IKEA values, and contribute to IKEA's transformation. /li /olpIn Customer Relations, we build and retain long-lasting relationships with customers across multichannel retail, ensuring a positive and joyful experience for all visitors through attentive service and genuine interactions. /ph3WORKING WITH US HAS ITS REWARDS /h3pBeing part of IKEA offers many benefits, including an inclusive culture driven by shared values and structured HR processes to support your growth. /ppAs part of the team, you'll have access to: /pulliStructured HR support (onboarding, training, coaching, internal recruitment, etc.) /liliWellbeing offerings, including an Employee Assistance Program (EAP) for confidential support. /liliHealthy and affordable food options in our corporate canteen. /liliuEmployee discount /u: 15% on IKEA products for personal use. /liliIKEA Vouchers for key life moments (marriage, cohabitation, birth, or adoption). /liliuCorporate discounts /u: access to discounts for travel, leisure, technology, and more. /liliuBonuses /u: annual rewards based on contributions and business development. /li /ulh3WE CARE FOR PEOPLE /h3pWe value diversity of thought, background, and culture, welcoming candidates from all walks of life, recognizing and valuing their unique talents. /p #J-18808-Ljbffr