Ph3Our Mission /h3 p'To create the finest retail experiences.' /p h3Our Purpose /h3 p'Making the extraordinary possible' /p h3McArthurGlen Group Overview /h3 pMcArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries. /p h3What you'll be doing /h3 ul liChampioning an exceptional, personalised guest experience across all touchpoints. /li liPromoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services. /li liDriving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up. /li liLeading and supporting the Personal Shoppers team, setting the standard for luxury service delivery. /li liBuilding rich, detailed HNWI guest profiles to unlock tailored experiences and commercial opportunities. /li liManaging the end-to-end client gifting journey, from concept to delivery. /li liMaintaining a visible floor presence to coach, inspire and identify opportunities for service excellence. /li liHandling complex guest requests and resolving issues with confidence, discretion and care. /li liPlanning and delivering exclusive Guest Lounge events and activations in collaboration with internal teams. /li liAnalysing guest feedback and insight to continuously refine service standards and SOPs. /li /ul h3Why McArthurGlen? /h3 ul liCompetitive Salary Bonus: Enjoy a competitive salary with a performance bonus of up to 25% /li liWellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing. /li liVolunteering Days: Benefit from 2 paid volunteering days per year. /li liExclusive Discounts: Access special discounts at our Designer Outlets. /li liFlexible Working: Hybrid working options where possible to accommodate your needs. /li liInternational Exposure: Work with colleagues across eight countries within a global organization. /li liLearning Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities. /li liValues-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference. /li liPositive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. /li /ul h3To be successful you'll bring /h3 ul liAt least 5 years' experience in a similar role within luxury hospitality or premium retail. /li liProven leadership skills with a passion for developing high-performing teams. /li liA natural ability to connect with both local and international guests, building trust and rapport. /li liA deep understanding of luxury service expectations and a genuine love for creating memorable moments. /li liFluency in Italian and English; additional languages are highly valued. /li liA polished, professional presence with a confident, approachable manner. /li liThe agility to thrive in a fast-paced environment while managing multiple stakeholders. /li liStrong IT skills, including Microsoft Office and Outlook. /li /ul h3What to expect /h3 ul liWe commit to replying to all applications, feel free to get in touch if you'd like an update. /li liYou will have a main point of contact within our Talent team. /li liWe're a collaborative business: it's important for you to meet as many people as you can during the recruitment process. /li liWe're also aware that your time is precious, so aim to keep to a two-stage process wherever we can. /li /ul h3Be part of something extraordinary /h3 pAt McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. /p p95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities. /p pEven if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. /p h3Location /h3 pClienteling Manager Serravalle Italy • Serravalle, Emilia-Romagna, ITALY /p /p #J-18808-Ljbffr