Role purpose: Ensure efficiency of operations and financial performance of the entire marina asset, aiming to maximize the potential of the facility Key accountabilities & Decision ownership Business management Works directly with the Regional Operations Director and Chief Operation Officer (COO) to develop the marinas’ operating budgets, including detailed business plans Develops, implements and reports on the annual marina business plan including all marina operating budgets, marketing plans, customer service improvement programs, staffing plan, etc. Ensure the defined unified customer experience in the marina. Provides the highest level of customer service in a friendly, helpful manner while accurately responding to the customers’ needs. Ensure constant Marinas’ operational improvement. Guarantee achievement of marina operating objectives Provides monthly and annual reports on marina Ensures that all marina staff and direct reports maintain the standards; Manages all employees effectively and in accordance with all established HR policies. Carries out regular performance reviews and staff meetings Nurture a customer service culture and ensure all staff understand and adhere to these standards Ensure customer requests, inquiries and leads are appropriately addresses Ensures all property and assets are maintained, monitored and presented in a manner that is in keeping with the marina standards Conforms to all corporate and marina policies and procedures, ensuring that all marina staff conduct their duties in the same manner Meets established quality standards for all marina related operations; Maintain sites and facilities (land and water) to ensure a clean and safe environment for customers and employees Ensure compliance with Environmental and safety regulations and report all incidents and areas for improvement. Work with HS&E officer to ensure all relevant risks are addressed Core Competencies, knowledge and experience High customer Orientation and management skills Problem solving, Decision making, Excellent interpersonal /communication skills Continuously looking for opportunities to increase profitability Ability to organize self and others, prioritize work and focus on Quality Improvement Multitasking with an eye to detail Integrity Ability to effectively adjust to major changes in work tasks or the work environment Must have professional / technical qualifications Bachelor degree or equivalent Five (5) years related experience and/or training; or equivalent combination of education and experience. Preferred qualifications in Business Management, Hospitality and Asset Management. Fluent in English, both speaking and writing Advanced knowledge in MS Office Applications, especially Excel Key Performance Indicators Business / Marina performance Customer Experience (NPS) Lavoro in sede presso D-Marin Punta Faro a Lignano Sabbiadoro