Designing services and experiences that work in the real world\nAt Fifth Beat, service design is about understanding systems, not just touchpoints.\nWe design experiences that align people’s needs, organizational processes, and business value.\nWe are looking for a Service & Experience Designer Intern to support multidisciplinary teams in designing human-centered services and end-to-end experiences. This internship is ideal for designers who want to grow in service design, experience design, and system thinking.\nAbout the Role\nAs a Service & Experience Designer Intern, you will support senior designers, researchers, and strategists across discovery and delivery phases.\nYou will contribute to research activities, service mapping, experience definition, and the documentation of insights that inform strategic decisions about the design of new or existing products and services.\nThis role is suited for students or recent graduates in Service Design, Experience Design, Interaction Design, or similar fields, who are interested in understanding how services operate beyond interfaces.\nWhat You’ll Do\nService & Experience Design\nYou will support the team in:\n\nBuild research scripts, insight reports\nMapping user journeys, service blueprints, and ecosystem maps\nAnalyzing touchpoints and service interactions across channels\nIdentifying friction points, opportunities, and improvement areas\nSupporting co-design workshops and collaborative sessions\nDocumenting service concepts, insights, and design rationales\n\nResearch & Insight Support\nYou will:\n\nSupport qualitative research activities (interviews, observations, usability tests)\nHelp organize and synthesize research findings\nContribute to clear storytelling of insights and experience decisions\n\nCollaboration & Learning\nYou will work closely with:\n\nService & Experience Designers\nUX Researchers\nStrategists\nDevelopers and Product teams\n\nThis will give you exposure to how service design informs strategy, delivery, and organizational decisions.\nWho We’re Looking For\n\nStudent or recent graduate in Service Design, Experience Design, Interaction Design, or related fields\nStrong interest in service design and human-centered systems\nFamiliarity with tools such as Miro, Figma, or similar\nAbility to think in terms of journeys, systems, and relationships\nCuriosity, attention to detail, and openness to feedback\nGood communication skills in Italian (English is a plus)\n\nTools & Methods Exposure\nYou will gain exposure to:\n\nTools: Miro, Figma, Notion\nMethods: Design Thinking, Service Design, Journey Mapping, Service Blueprinting\nCollaboration in multidisciplinary, agile teams\n\nWhat We Offer\n\n6-month internship\nRemote & hybrid working model\nHands-on involvement in real service and experience design projects\nMentorship and continuous feedback from experienced designers\nA collaborative, people-first culture focused on learning and growth\n\nImpact & Growth\nThis internship is designed to help you:\n\nBuild strong foundations in service and experience design\nLearn how to design services that work at scale\nUnderstand the relationship between experience, operations, and business\nPrepare for junior roles in Service Design, Experience Design, or Strategic Design\n\nYou won’t just map journeys —\nyou’ll learn how experiences become real services.\nLanguages\nItalian Mothertongue - English Fluent\nFifth Beat is dedicated to gender equality, delivering fully inclusive hiring practices that embrace every candidate without discrimination.