Ph3Position Overview /h3 pWe are looking for a Technical After Sales Support to deliver high-quality technical assistance, ensure customer satisfaction, and support continuous improvement of our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager. /p h3Key Responsibilities /h3 ul liManage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers. /li liProvide remote after-sales technical assistance and collaborate with international Service Partners. /li liEnsure correct application of warranty terms and assist customers in identifying and receiving the right spare parts. /li liCollaborate with the Quality Department to report and analyze product non-conformities, supporting continuous improvement initiatives. /li liDraft and update product manuals (user, configuration, installation). /li liKeep customers informed about new documentation, firmware / software releases, bug fixes, and technical solutions. /li liSupport the implementation and optimization of remote assistance tools and digital platforms for ticket management and customer satisfaction analysis. /li liProvide information for 8D reports, particularly for phase D2. /li liCoordinate activities with the Repair Maintenance section and Service Partners for effective issue resolution. /li /ul h3Requirements /h3 ul liDegree or Diploma in a technical field. /li liMinimum 5 years of experience in technical assistance on complex products. /li liStrong problem-solving skills and proficiency in IT systems. /li libEnglish proficiency : at least B2 level. /b /li liExcellent communication skills, adaptability, and ability to work in a team-oriented environment. /li liStress tolerance and creativity in finding solutions. /li /ul h3Nice to have /h3 ul liBasic knowledge of DMX control systems and technical drawing software. /li /ul /p #J-18808-Ljbffr