Our Client is an international Sports and Hospitality Group. As part of the business expansion in Italy, we are recruiting for the Modena Center a Deputy Manager / Assistant to the General Manager Location: Modena Role Reporting to the Modena General Manager, the appointee will: Focus on the support, management and development of the Maintenance, Cleaning, HSE, Reception and Administration teams plus external service providers Set challenging and attainable stretch targets Support the Financial Administrator by ensuring financially-viable labour scheduling, by checking and approving for payment staff hours worked, by ensuring financial control and p/l management Ensure smooth resolution of front-office / client issues, escalating as appropriate Act as a Duty Manager / Club point of reference for a couple of days per week Work flexible hours for 5 days over a 7-day week alternating with and deputising for the GM as required Recruit, support, develop and manage new team members as required Liaise with the Center’s Clients and visitors for customer experience feedback Collaborate with the GM to share ideas, drive initiatives, implement strategies and attain targets Contribute to and take part in local, national and international improvement projects Ensure a high level of Customer Service and Customer Experience Share expertise and Best Practice Contribute to ensuring an optimum working environment University Degree or High-School leaving certificate Good English for internal Group communication and training; also to develop a career in the Group Similar people-management experience from within the services sector; preferably within hospitality, out-of-home, entertainment or sports facilities sectors Experience from a multi-site, service-based industry welcomed Experience from an international group appreciated Education / Training in sports / sports-management appreciated Knowledge of the gym / sports environment appreciated Willing to work flexible hours / shifts Able to understand a p/l and basic financial management Digitally literate Customer service and Customer experience focus Team player, presentable, self-motivated, well-organised, good communication skills Keen to take on increased responsibility as the business expands Excellent development prospects in a solid and expanding international group