The ideal candidate is passionate for the hospitality business. He / she is service oriented, passionate and willing to grow professionally.
Reports to Front Office Manager.
Main duties and responsibilities:
Deal with all Front Office operations (check in – check out – escorting – cashier operations – guests’ care) according to company policies and procedures and compliance with our code of conduct;
Handle emergencies according to the relevant training;
Daily closure, cashier check for all hotel outlets, accounting reports, posting control, providing data to statistics and local government institutions;
Handle guests services last minute requests;
Requirements Competencies required: Effective and punctual written and verbal communication in order to update relevant colleagues and department;
He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills.
He/she is willing to continuously develop him/herself; He/she should be accurate and precise in all duties and checks carried out.
Requirements
What You Bring:
· Excellent communicational skills, both whit Guests and co-workers/ colleagues. Skilled at engaging audience.
· Detail and guest care oriented
· Fluent in English and Italian
· Possess a courteous and professional telephone manner
· At least 2 years of experience in the same role, preferably in luxury hotels
· Preferred knowledge of LQA and Forbes standards
· Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required
Benefits
At Hotel Caruso we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
· Seasonal Labor contract according to C.C.N.L. Settore Turismo
· Complimentary nights worldwide as per Belmond Discovering policy
· Career opportunities within Belmond
· Complimentary meals on duty
· Uniforms dry cleaning
· Lodging and residence cleaning for non residents
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Caruso, a Belmond Hotel, is a romantic haven set high above the Amalfi Coast. This elegant 11th-century palace boasts lush, layered grounds, access to a private beach and cinematic panoramas between sea and sky. One of the world’s most iconic wedding destinations, Hotel Caruso is a dream-like setting for dazzling memories.
“With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional”
The Belmond & LVMH Family
Caruso, a Belmond Hotel, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.