Location: Chiasso - Ticino - CH
Type: Full-Time | Mid-Junior Level Role
Department: Operations
Title: Operations Coordinator
Compensation: Starting from CHF 43,300
We are Queen of Clubs
Leaders in the B2B Luxury Travel Industry and multi-award-winning, Europe’s most innovative on-site Lifestyle Travel Solutions Creator, Queen of Clubs Group, has been operating since 2009 and has expanded to five different countries with prime location offices in London, Paris, Madrid, Ibiza, Chiasso (CH), Milan. From private aviation and rare access to global events to bespoke journeys, experiences, and beyond, we are the invisible hand behind the world’s wealthiest travellers and their most memorable moments.
About the Role
As an Operations Coordinator at Queen of Clubs, you serve as the key point of contact for clients, suppliers, internal teams and Manager on Duty during the regular office hours.
You are responsible for supporting and preparing the daily plans for the Manager on Duty and the Quality department, managing last-minute changes, confirming next-day services, handling emergencies, and ensuring uninterrupted service delivery with the highest standards of luxury and professionalism.
You Will
* Be available and responsive throughout your assigned shift
* Conduct thorough handovers with the previous Duty Manager.
* Monitor active services and bookings, handling all urgencies during the daytime
* Confirm next-day services with suppliers
* Communicate with on-site clients, using official templates
* Escalate critical issues to leadership and the Quality Deparment
* Use internal tools throughout our ERP / CRM
You Are
* Calm but energetic, resourceful, and proactive under pressure
* You handle working under pressure well. You don't panic
* You are a clear and courteous communicator, both over the phone and in writing
* Meticulous with details and confident in problem-solving.
* Trained in phone etiquette and duty procedures.
* Fluent in English (additional languages are a plus).
* Flexible with working outside standard hours and on-call availability
We Offer
* A central role in maintaining Queen of Clubs’ gold-standard service during critical hours
* The opportunity to work with global high-profile clientele and elite suppliers
* Professional development through structured training (Phone Etiquette & Duty Training)
* Inclusion in a dynamic, fast-paced, and supportive luxury operations team
* Clear SOPs, reporting systems, and tools to support your performance