Overview
People & Culture Coordinator at Mandarin Oriental.
Talent Acquisition
* Coordinate end-to-end recruitment activities including job postings, screening, interview scheduling, and reference checks.
* Support hiring managers in identifying and attracting top talent aligned with the company’s culture and values.
* Maintain and update applicant tracking systems and recruitment reports.
* Collaborate on employer branding initiatives and partnerships with hospitality schools and universities.
HR Administration
* Ensure all employee records are complete, accurate and compliant with legal and internal standards (e.g., signed contracts, ID documents, policy acknowledgements).
* Prepare and process HR documentation including new hire forms, internal transfers, promotions, and terminations.
* Liaise with Payroll to ensure timely submission of employment changes.
* Maintain and update probation review tracking and ensure timely follow-up with relevant managers.
* Manage administrative processes related to employee benefits.
Colleague Engagement & Internal Communication
* Design communication materials for internal use (e.g., posters, presentations, newsletters).
* Assist in organizing employee events and recognition programs in collaboration with the HR Manager.
* Prepare monthly reports including starters, leavers, promotions, and transfers.
Compliance & Projects
* Support compliance with local labor law and corporate HR policies.
* Assist with internal audits of personnel files and HR documentation.
* Contribute to ad hoc HR projects and initiatives led by the Director of People & Culture.
Ideal Candidate Profile
* Previous experience in Human Resources, preferably in a generalist or recruitment-focused role.
* Experience in luxury hospitality is highly desirable.
* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Excellent verbal and written communication skills in both Italian and English.
* Strong organizational skills and attention to detail.
* Proactive, collaborative, and committed to delivering an exceptional colleague experience.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Hospitality
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