Social network you want to login/join with:col-narrow-leftLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:437935417Job Views:1Posted:20.05.2025Expiry Date:04.07.2025col-wideJob Description:WHO WE AREEtinars is a values-focused company with multi-year experience, specialized in recruiting professionals for niche markets. We manage the full lifecycle of specialist and executive-level hires.At Etinars, we genuinely care about who you are and what you need.We emphasize robust, enduring connections built on trust and transparency.Our approach ensures a swift journey towards your next career step.WHAT WE ARE LOOKING FORHelp Desk Application Support – Space Operations (ESA)Location: Rome (Hybrid work mode)We seek a motivated and tech-savvy Help Desk Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users.You will be part of a dynamic, international team operating in a high-security, high-impact space environment, supporting Earth observation, satellite launches, and future space programs.YOUR TASKSProvide first-line technical support via phone, email, or ticketing systemLog, categorize, and prioritize ticketsTroubleshoot and resolve complex incidents and application issuesEscalate to 2nd/3rd level support following SLAsHandle application access, configurations, and routine updatesConduct application monitoring and alarm analysisMaintain and improve operational documentation and proceduresParticipate in testing, patching, and deploymentsDeliver clear and professional communication to ESA end usersWork closely with internal teams and external vendors to resolve issuesApply ITIL best practices in incident, request, and change managementContribute to user training, documentation, and knowledge sharingYOUR SKILLS AND EXPERIENCETechnical Skills:Good knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)Familiarity with the ITIL frameworkComfortable with Microsoft Office, Outlook, and basic systems adminUnderstanding of XML, SFTP, and Eclipse is a plusExcellent troubleshooting skills, especially under pressureTechnical certifications are a strong assetKnowledge and Experience:1–2 years of experience in help desk or application support rolesPersonal Skills:Fluent English (written and spoken – B2 minimum)Strong customer service, communication, and stress management skillsProblem-solving mindset and practical attitudeCapacity to multitask, prioritize, and work under pressureAbility to adapt and learn quickly in a structured environmentEXTRA INFORMATIONWork location: Rome – easily accessible, hybrid mode (2 days on-site, 3 days remote)Work hours: Monday–Friday, shift-based coverage from 08:00 to 18:00Contract type: PermanentSupport a critical ESA application with 7 functional modules, contributing to mission planning, non-conformance tracking, and satellite launch operations.Join a collaborative, multicultural, and international team and be part of the European space ecosystem.Please note that, due to the sensitive nature of the data involved, this position is currently available only to individuals who meet the following criteria:Non-EU Citizens already based in EU with a valid work permitOnce we receive your CV, we will evaluate it carefully. If there is a match, we will contact you. If not, we will keep your CV for future opportunities.We support Diversity and Inclusion. If you identify as part of it and meet the minimum criteria, you will be given the opportunity to demonstrate your abilities at an interview.
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