Job Description: The Manager, Field Services manages commissioning, start up and maintenance activities associated with deployed electrolyzer systems.
DUTIES AND RESPONSIBILITIES
* Maintain best in class safety culture for a team of remote field personnel
* Manage a local and/or remote field team through clear goals and objectives
* When required, perform hands‐on field tasks to maintain electrolyzer availability
* Implement Ohmium strategy to maximize electrolyzer performance through strategic and consistent maintenance activities
* Collaborate with other stakeholders to improve performance, reliability and serviceability of electrolyzers
* Suggest improvements in workflows to efficiently manage service level agreements
* Refine electrolyzer commissioning and start up processes to ensure timely availability of hydrogen
* Implement and refine training programs to establish and maintain field personnel proficiencies
* Maintain warehouse and repair centers for centralized storage and refurbishment of spare parts
* Anticipate spare parts and equipment needs to support maintenance requirements
* Create and document field work best practices
* Collaborate with other teams for process and hardware design improvements
* Manage overall budget and forecast for maintenance operations for the assigned site
* Participate in defining new value‐added services to best meet customer needs
* Provide customers with safety, operation and maintenance training program
* Prepare reports covering tasks, risks, opportunities, and milestones
* Act as SPOC for any customer queries
* Own local/customer safety requirements
* Other duties as assigned
LOCATION, TRAVEL AND WORK ENVIRONMENT
Based in Spain/Italy with regular travel and onsite presence (up to 75% first year and up to 50% second year). When not in travel status, work from home.
FORMAL EDUCATION, CERTIFICATIONS, OR EQUIVALENT
Bachelor's degree in science, technology, engineering required or a combination of education, training, and experience providing equivalent expertise.
COMPETENCIES
* Strong, uncompromising safety mindset
* Fosters diversity and inclusion by promoting a sense of belonging for all people
* Communicates patiently and effectively
* Ability to create positive energy and collaborative team environment
* Capable of being hands‐on in a field environment
* Ability to lead by example, multitask, and delegate
* High level of candor, ability to speak up, and do the right thing
* Excellent customer focus
* Well organized and detail oriented
* Entrepreneurial
WORK EXPERIENCE
* At least 10 years experience in a field service with operations and maintenance responsibility
* At least 5 years of management or leadership experience, with increasing responsibility
Ohmium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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