Location:
Pero, Via Sempione 247, Pero, Italy - KGS
Customer Service Representative
Location: On-site in Via Sempione 247, Pero, Italy
Job type: Full-time position
Where Fire Safety Innovation Meets Opportunity
As part of Kidde Global Solutions Commercial Fire Business Unit, you'll be part of a legacy of leadership in fire safety, working with cutting-edge technologies that protect lives and property worldwide. With a recent $10M investment in product innovation, we're committed to expanding our impact and providing dynamic opportunities for growth within our team. You'll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. If you're ready to take the next step in your career and be part of an innovative, mission-driven team, apply now.
About This Role
Global Commercial Fire, a business unit of Kidde Global Solutions, is seeking a talented, motivated, and energized Customer Service Representative.
This position is for a Customer Service Representative working under moderate supervision. The role involves supporting customer inquiries related to product availability, maintenance, and order status. The incumbent will develop foundational skills in executing established procedures, following detailed instructions to complete assigned tasks efficiently. Responsibilities include resolving basic customer service and billing issues, accurately obtaining and verifying customer details such as names, addresses, billing information, product numbers, and purchase specifications. The role requires maintaining and auditing records of customer interactions and ensuring data accuracy on order forms. The position demands moderate experience and judgment to handle moderately complex customer inquiries and tasks.
Key Responsibilities
* Provide high-quality customer service under moderate supervision.
* Obtain and review customer information (names, addresses, billing details), product numbers, and purchase specifications to ensure accuracy on order forms.
* Respond to basic and moderately complex customer inquiries regarding product availability, maintenance, and order status.
* Resolve basic customer service and billing complaints efficiently and professionally.
* Maintain, audit, and update records of customer interactions, inquiries, complaints, comments, and actions taken.
* Apply existing procedures and instructions to accomplish assigned tasks reliably and consistently.
Basic Qualifications:
* Graduation, preferably a Bachelor's degree.
* Minimum 4 years of experience in Accounts Receivable, Customer Service, Order Management, or Accounting Operations.
Preferred Qualifications
* Bachelor's degree with 5+ years of relevant experience in Customer Service, Order Management, or Operations.
* Strong proficiency in Microsoft Office and Power BI.
* Excellent communication and interpersonal skills with the ability to collaborate across all organizational levels and functions.
* Experience in retail or consumer packaged goods industries.
* Customer-facing experience with a focus on problem-solving, anticipating potential issues, and enhancing customer experience.
* Adaptability to change and ability to reprioritize workload while maintaining high-quality output.
* Experience establishing regional or global Order to Cash processes.
* Strong organizational skills and self-direction to meet month-end reporting deadlines.
What You Will Gain
* Flexible working arrangements
* Career progression opportunities
* Mobile Phone
* Laptop
Your journey with us
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:
* Initial call with our recruitment team
* Interview with Product Management
* Interview with the Hiring Manager
Compensation and Benefits
Individuals may also be eligible for an annual performance bonus based on both individual and company's performance. The final compensation for this position will be set based on the individual's knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees.
Kidde Global Solutions Overview
Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.
Kidde Global Solutions is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.