OverviewThe Business Process Optimisation Specialist plays a key role in the Data Governance, Automation & Process Optimization team, reporting into the Head of Data Governance, Automation and Process Optimization. The role focuses on driving end-to-end process excellence across the organisation by identifying inefficiencies, unifying fragmented workflows, and ensuring a centralised, accessible process library. The Specialist will act as a key partner to internal and external stakeholders, will work alongside the Business Process Optimization Manager, challenging the status quo, proposing innovative solutions, and supporting the delivery of defined implementations.
Responsibilities
Support the end-to-end process optimisation strategy for GEB, ensuring alignment with business objectives and innovation priorities
Ensure uniqueness of each process and support the integration of parallel and overlapping processes into one streamlined and efficient approach
Maintain and govern a centralised process library, ensuring all as-is and to-be process maps are up to date, accessible, and version-controlled
Support the process improvement lifecycle, including as-is definition, to-be ideation, implementation prioritisation, and planning
Collaborate with cross-functional teams to identify, design, and implement process improvements and automation opportunities
Translate business needs into actionable system requirements and oversee their implementation in collaboration with IT and development teams
Ensure compliance with regulatory, security, and data governance standards across all processes
Coordinate with business and testing teams to ensure all process-related components are thoroughly validated and meet quality standards in line with GEB expectations
Facilitate workshops and stakeholder engagements to gather feedback, promote adoption, and drive change management
Act as a process unifier, proactively identifying and eliminating duplication, overlaps, or inconsistencies across business units
Challenge existing processes and stakeholder assumptions, promoting a culture of continuous improvement and innovation
Requirements
Proven experience in business process optimisation, ideally within digital platforms or enterprise systems
Excellent analytical and problem-solving abilities, with a structured approach to identifying root causes and implementing solutions
Ability to translate complex business needs into clear technical requirements and vice versa
Skilled in Agile methodologies, backlog management, and iterative delivery
Strong interpersonal skills and the ability to build trust with stakeholders at all levels
Strong communication and facilitation skills, capable of engaging both technical and non-technical audiences
Ability to challenge existing norms constructively and drive consensus among diverse stakeholders
Experience with process mapping tools (e.g. Lucidchart, Visio, or similar)
High level of autonomy, accountability, and a proactive mindset
Comfortable working in a fast-paced, international environment with evolving priorities
Resilient with strong organizational skills and a high attention to detail
Team player with a collaborative mindset and openness to challenge and be challenged constructively
Master's degree in business, engineering, information systems, or a related field
Minimum 3 years of experience in business analysis, process improvement, or product ownership roles
Understanding of employee benefits, reinsurance, client reporting or financial services processes is a plus
Certification in Lean Six Sigma, BPMN, or similar process improvement methodologies is a plus
Demonstrated ability to manage internal and external stakeholders under tight deadlines, with a focus on alignment, communication, and delivery
Familiarity with data governance, compliance, and security best practices
Willingness to travel occasionally as required by business needs
Fluent in English, any other language would be considered an asset
Location
This is a permanent and full-time position, based in Assago (close to Milan, Italy).
Company Profile
GEB is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional & financial wellbeing of their human capital. Driven by customer service, innovation, and operational excellence, GEB is built on an ecosystem of partnerships to support clients on their Environmental, Social & Governance journey. Its presence is truly global (127 countries) and reliable thanks to 136 trusted local Network Partners, who enable the provision of focused expertise and support to 298 Lifecycle Pooling coordinated multinational programmes, 324 other global solutions and 62 Captive programmes, with a premium volume of €1.643 billion (YE 2024 figures).
The GEB Business Service Centre (BSC) in Assago, Italy, is a service company that will be primarily focusing on providing services to our clients and network partners and support the overall division activity.
Data Governance, Automation and Process Optimization
Operating platform
Tag
IT & Security
FRANCE & GLOBAL BUSINESS ACTIVITIES - GENERALI CARE HUB - GENERALI EMPLOYEE BENEFITS
Process Reengineering
FRANCE & GLOBAL BUSINESS ACTIVITIES - GENERALI CARE HUB - GENERALI EMPLOYEE BENEFITS
Generali Asset Management
Generali Operations Service Platform S.r.l
FRANCE & GLOBAL BUSINESS ACTIVITIES - GLOBAL CORPORATE & COMMERCIAL
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