The Offer Lead - Spare Parts (Secure Power) is the strategic owner responsible for the end-to-end lifecycle, profitability, and commercial success of the spare parts offer within the Services Line of Business (LoB). This role ensures seamless integration with the core product roadmap and drives continuous improvement based on performance and Country/customer feedback.Key Responsibilities and Duties
Strategic Roadmap & Planning
Define the spare parts roadmap based on the product/equipment release plans, ensuring alignment of service strategy with core product development timelines.
Product-to-Service Handover
Manage the official handover process for spare parts responsibility from Product Line of Business (LoB) to the Services LoB upon new product introduction.
Commercialization & Release Coordination
Coordinate release planning and country engagement with Commercial teams to ensure successful, synchronized global launch and availability of the spare parts offer.
Change Management Ownership
Own and drive the change management process for spare parts, including managing substitutions, replacements, and other technical or logistical updates throughout the offer's lifecycle.
Performance & Improvement
Monitor offer performance, gather customer feedback (CSAT, field reports), and use data analysis to drive continuous improvement in offer quality, availability, and documentation.
Portfolio Optimization & Withdrawal
Execute the offer withdrawal based on portfolio optimization, End-of-Life (EOL) strategy, and defined service transition plans.
Key Deliverables
Spare Parts Release Plan (per product/equipment): The master plan detailing spare part availability targets synchronized with product releases.Country Launch Readiness Checklist: Documentation certifying that countries are commercially ready (stock, documentation, training) to sell and service the new spares offer.Change Management Logs: A comprehensive record tracking all processed spare parts change requests (e.g., replacements, updates) and their implementation status.Offer Performance Dashboards: Tools and reports providing visibility into key offer KPIs (financials, availability, lead times).Spares Withdrawal Plan: A formalized plan for the controlled, end-of-life discontinuation of spare parts, including final buy quantities and customer communication.
Key Performance Indicators (KPIs)
Release Execution: 95% of spare parts launched on time with product release. Focus: measures roadmap adherence and effective handover.Commercial Readiness: 100% of countries ready at launch (with stock, documentation, training). Focus: measures effective coordination and commercial preparation.Operational Efficiency: Change requests Management – verify which one to accept or reject based on analysis. Focus: measures the volume and management of product lifecycle changes.Change Implementation: Time to implement changes in spare parts offers. Focus: measures the agility and efficiency of the change management process.
What's in it for you
Opportunity to lead high-impact strategic initiatives that shape organizational growthExposure to diverse markets and cutting‐edge technological innovationsAuthority to drive strategic decisions in product development and market expansionProfessional growth through complex project leadership and strategic planningChance to build and influence global business relationships
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