1. STORE CUSTOMER ADVISOR- MALPENSA AIRPORT
At Ermenegildo Zegna, the talents and passion of our people are the pillars of our success. We are looking for an impressive Customer Advisor in Malpensa Airport to contribute to our legacy and help shape our future.
* What makes you, makes Zegna
The legacy of Zegna is built on the skills of our team members—makers, masters, designers, and doers. Everyone contributes.
As a Zegna Store Customer Advisor, you bring a human touch to the luxury experience. You are our ambassador, sharing our heritage and collections to create an energetic and passionate atmosphere. From the moment customers enter the store, you use gestures and rituals to provide a personal and exceptional service.
This role is highly valued in our organization. Spending time with customers daily, you shape their perception of our brand and support our growth and legacy.
* Your daily responsibilities
Work in a dynamic environment where challenges help you realize your potential. You ensure each customer interaction is memorable and personal, learning the stories behind Zegna's products and craftsmanship to engage authentically. You build ongoing relationships to make customers feel valued.
You are responsible for achieving sales targets, executing store plans, and suggesting strategies. Staying on top of stock levels and adjusting techniques to maximize sales are also part of your role.
You perform customer service tasks such as fittings and measurements, and may become a Made-to-Measure specialist. Listening to customer feedback and resolving issues with care are essential.
You maintain the store environment according to visual merchandising and packaging guidelines to provide an exceptional experience. Operational tasks like stock management, inventory, cashiering, and reporting may also be assigned.
* What makes you, makes our team
You join a team shaping the company's future. A passion for style, curiosity, adventure, and interest in technology are key. You connect with Zegna's innovative spirit and make it relevant when sharing it with others.
* What makes you, makes our legacy
* Ermenegildo Zegna Group
Founded in 1910, Zegna has a proud history of craftsmanship and quality, with a vision to ethically create the world's finest textiles. It has expanded into ready-to-wear, becoming a successful Italian family company and a global luxury brand.
Our vertically-integrated approach aims to create exceptional products without compromising future generations' quality of life. With over 500 stores and 6,500 employees worldwide, our success is driven by our founder's spirit and the integrity of every individual at Zegna.
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