Experteer Overview
In this ICQA Operations Manager role, you will own inventory control, quality assurance, and problem-solving within a fast-paced fulfilment centre. You will lead and develop a team of Area Managers and hourly staff, partnering with Operations to enforce policies, safety, and accuracy. Your work will drive defect reduction, inventory integrity, and timely, customer-focused fulfillment. The position sits at the heart of Amazon’s logistics network, offering impact through process discipline and data-driven improvements. You’ll lead cross-functional collaboration to scale safe, efficient operations that meet customer obsession.
Retribuzione / Benefits
- Lead and supervise ICQA Area Managers and hourly Associates in inventory control and quality assurance.
- Partner with Operations to establish and follow policies and procedures.
- Ensure compliance with safety programs and SOX regulations.
- Analyze inventory defects and data to define action plans that improve quality.
- Plan short- and mid-term labor, forecasting, staffing, and schedules.
- Assist in interviewing and training FC Area Managers.
- Maintain process discipline across shifts and departments.
- Review KPIs and perform quality analysis affecting inventory integrity.
- Collaborate with department managers on projects and system enhancements.
- Work with Loss Prevention to adhere to policies; support communication of policies to leadership.
- Support hiring processes for managers.
Responsabilità
- Bachelor’s Degree from an accredited university or equivalent qualification
- Strong time management and data organization skills
- Proven ability to influence across levels of seniority
- Ability to operate 24/7 including holidays
- Resilient problem solver, able to multitask in a complex environment
- Commitment to employee development and high motivation
- Previous supervisory experience in distribution or manufacturing
- Excellent verbal and written communications in local language and English