Role Overview Manta is building the operational backbone for prior authorization management in ophthalmology. As our Operations & Client Delivery Manager, you will own the day-to-day execution and continuous improvement of Manta’s clinical operations — ensuring that surgical and injection workflows run reliably, teams are supported, clients are delighted, and product development stays grounded in real operational needs. This is a hybrid role spanning operations leadership, client implementation, capacity planning, quality management, and product feedback loops. You’ll manage our growing Philippines-based operations team, partner directly with the product team on workflow design and feature requirements, and serve as the escalation point for complex cases and client communication. This is a hands-on builder role in an early-stage company — ideal for someone who thrives in ambiguity, enjoys designing systems from scratch, and knows how to turn messy real-world processes into clean, scalable operations. Key Responsibilities Operations Leadership Manage and support the Philippines-based operations team responsible for eligibility checks, prior authorization processing, and case follow-up Define and maintain daily work queues and processing workflows in Manta Establish clear ownership, escalation paths, and quality standards across teams Provide coaching, training, and performance feedback to team members Serve as the primary escalation point for complex or high-risk cases Client Delivery & Implementation Lead onboarding and rollout of new provider practices onto the Manta platform Translate client-specific workflows into Manta configuration and operating procedures Act as primary point of contact for operational questions from provider offices Coordinate communication on ineligible cases, denied authorizations, and schedule changes Build trusted client relationships through reliability and transparency Capacity & SLA Management Forecast upcoming workload based on scheduled procedures and renewal cycles Monitor daily and monthly processing volumes and backlog risk Define and track SLAs (eligibility turnaround, PA submission timing, approval rates) Identify when additional staffing or process changes are needed Report operational performance trends to leadership Quality & Risk Management Implement audit and exception views to catch missed steps or aging cases Ensure data consistency between Manta and provider EHR systems Reduce manual QA burden through process design and automation Lead root-cause analysis on errors or client-impacting issues Product Partnership Translate frontline operational pain points into product requirements Partner with product and engineering on feature prioritization Test and validate new workflow features before deployment Help design automation rules for eligibility, PA discovery, and renewals Ensure product changes improve real operational outcomes What Success Looks Like Philippines operations team runs independently with minimal manual oversight No surgeries occur without eligibility or authorization clearance Prior authorizations are followed up on reliably with no silent aging Client practices experience clear communication and predictable turnaround Product roadmap reflects real operational needs, not theoretical workflows Founder time shifts from firefighting to strategic growth Ideal Background 5–10 years in healthcare operations, revenue cycle, or prior authorization workflows Experience managing offshore or distributed operations teams Proven ability to design and implement new operational processes Strong client-facing communication and stakeholder management Comfort working with product and engineering teams in early-stage tech Ability to balance hands-on execution with system-level thinking Traits That Will Thrive Here Systems thinker who naturally sees bottlenecks and builds structure Calm under pressure and confident making judgment calls Enjoys building from scratch more than inheriting polished systems Clear, concise communicator across clinical, technical, and operational worlds Deep ownership mindset — problems are simply “things to solve” Benefits & Perks We take care of our team so you can focus on doing your best work. Our benefits package is designed to support you and your family completely. Best-in-Class Health Coverage 100% Paid Premiums for You & Family: We cover 100% of the monthly premiums for Medical, Dental, and Vision insurance for both you and your dependents. No deductions from your paycheck for basic coverage—peace of mind for the whole family. HSA/FSA Options: Pre-tax accounts to help pay for out-of-pocket costs, with a generous employer contribution to your HSA. Work-Life Balance Unlimited Paid Time Off (PTO): We trust you to manage your time. Whether it’s a two-week vacation, a mental health day, or a Friday afternoon off, take the time you need to recharge without worrying about an accrual balance. Flexible Schedules: We focus on impact, not hours. Establish a schedule that works for your life, including flexible start/stop times. Remote-Friendly: Work from home, from a coffee shop, or from the office—wherever you are most productive. Paid Parental Leave: Generous fully paid leave for all new parents (birth and non-birth) to support your growing family. Financial Well-being Competitive Compensation: Top-of-market salary packages and meaningful equity/stock options. 401(k) Plan