ROCCO FORTE HOTELS THE CARLTON Milan Located in the vibrant heart of fashion district of Milan, The Carlton Hotel will have 70 rooms and suites, a restaurant, a wellness center and an exclusive rooftop bar with an amazing view of the city. Designed by Olga Polizzi in collaboration with Paolo Moschino and Philip Vergeylen, the interior will combine tradition and modernity, delivering an authentic Milanese experience. Situated in a prime location overlooking Via della Spiga, renowned for its luxury boutiques, and just a few steps from Via Montenapoleone, The Carlton Hotel is set to become the new landmark of the fashion district. ASSISTANT EXECUTIVE HOUSEKEEPER Main purpose: Reports to: Executive Housekeeper. Main duties & responsibilities: - Ensure that housekeeping requests by Guests are responded to in a timely and efficient manner and where possible anticipate Guest’s needs; - Guarantee daily inspection of Guest rooms, public areas, back of the house areas to maintain and reach our service standard; - Help in maintaining all department inventories and cleaning schedules; - Support the Executive Housekeeper to maintain the décor of staff house, lockers and back of the house; - Assist the Executive Housekeeper in the housekeeping staff appraisal, training and development; - Comply with the financial objectives of the department. We offer: - Fixed-term (1 year) contract according to C.C.N.L. Settore Turismo. - Learning & development activities and career opportunities. - Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". - Staff celebrations. Competencies required: - Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service. - Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks. - Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel. - Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success. - Service excellence: Delivers service standards, which consistently exceed guest expectations. - Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs. Other requirements: - Fluent in Italian; - English knowledge (intermediate level); - PC literate; - Previous professional experience in the same role is preferred; - High School certificate. Workplace:Via Senato 5, 20121 - Milan. Contratto di lavoro: Tempo pieno, Tempo determinato Retribuzione: €28.000,00 - €32.000,00 all'anno Benefit: - Buoni pasto Disponibilità: - Dal lunedì al venerdì - Turni - Weekend Retribuzione supplementare: - Quattordicesima - Tredicesima