Job Title – Customer Success ManagerCreatives, a fast-growing AI company with more than 20 years experience and 100 employees, empowering organizations with a trusted Data Foundation to make AI-driven, error-free decisions for our global customers.Department:Global Account ManagementJob Purpose:The Customer Success Manager (CSM) is responsible for managing the post-sales customer relationship, ensuring successful adoption, retention, and growth of the company's Saa S solutions The role requires a combination of account management, technical knowledge, and customer advocacy to maximize customer value and business outcomes.Key Responsibilities: Customer Relationship ManagementServe as the primary point of contact for assigned customer accountsDevelop long-term partnerships and maintain regular engagement Onboarding & AdoptionEnable effective adoptionDevelop customer success plans aligned with client business objectives Customer Retention & GrowthMonitor customer health metrics, identify risks, and implement corrective actionsOversee renewals, minimize churn, and identify upsell/cross-sell opportunities in collaboration with the account managerMonitor customer usage of Creactives solutionsInteract with Service team to evaluate criticalities and establish priorities based on customer's needs Advocacy & FeedbackAct as the voice of the customer internally, sharing insights with Product, IT, and LeadershipFacilitate case studies, references, and participation in customer advocacy programs Operational ExcellencePrepare regular reports on customer satisfaction, adoption metrics, and business impactMonitor and guarantee compliance with SLAKnowledge, Skills & Competencies:Strong understanding of Saa S business models and customer lifecycle managementExcellent communication, presentation, and interpersonal skillsAnalytical and data-driven mindset with the ability to interpret customer usage metricsStrong problem-solving and conflict resolution abilitiesKnowledge of customer success platforms (e g Salesforce) and issue /project management software (e g Jira)Ability to work cross-functionally with Product, Sales, and IT Support teamsExperience in supply chain/procurement is a plusKnowledge of ERP systems (e g SAP) is a plusProficient in business English; knowledge of any additional language is a plus Mindset and ApproachCustomer-centric mindset and consultative approachProactive, organized, and detail-orientedResilient under pressure and able to manage multiple prioritiesCollaborative team player with strong initiative Experience and Qualifications3–5 years of experience in Customer Success, Account Management, or related client-facing roles in a Saa S or technology-driven companyBachelor's degree in Business, Management, Marketing, Information Technology, or related fieldDemonstrated experience managing enterprise accounts Working ConditionsFull-time position, flexible hoursLocation: VeronaHybrid: 2 days remote at home 3 days in the Verona officeMay require occasional travel to customer sites or company events