Ph3Career Opportunities: Solutions Specialist Support Engineer (11267) /h3pReporting to the Solutions Tech Support Manager, the Solutions Tech Support Engineer oversees technical support for IoT/Cloud applications deploying services to Partners and Customers in Retail (mainly), Healthcare, and (in case) Manufacturing and Transportation Logistics markets. /ppThe Support covers remote/ on-site installations (pilots, beta-sites, post-sales), troubleshooting, documentation review, internal Lab setup and validation, demos, training courses (e.g. to Field Application Eng), license management, technical requirements’ review. /ppThe Solutions Tech Support Engineer works closely with team members and cross-functional stakeholders, including Product Marketing, Development and QA, to ensure effective support of software solutions. The role requires strong collaboration skills and the ability to build and maintain positive working relationships with both internal colleagues and external technology partners. /ppbMain Responsibilities: /b /ppbSupport Software Solutions Lifecycle: /b /pulliDemonstrate a strong understanding of on-premises, edge and cloud-based software solutions, including installation, security and day-to-day usage. /liliProvide field support for both back-end modules running on local servers or cloud environments and front-end functionalities. /liliApply structured problem-solving approaches to address issues reported by users in the field. /liliReview test results and root cause analyses and resolve highly complex technical issues. /liliProactively suggest new or enhanced features to increase the perceived value of the products. /liliDrive innovation by proposing ideas that may lead to the development of intellectual property related to the company’s solutions. /li /ulpbRequirements: /b /ppEducation: Technical Diploma or Bachelor’s degree in Computer Engineering or Computer Science; /ppLanguages: Italian, English (proficient written and spoken); /ppYears of experience: At least 3 years of experience in technical support of complex software solutions; /ppExperience: Demonstrated experience with complex on-premise and Cloud-based software solutions using Tomcat, MySQL, Java, Python, Azure. At least basic knowledge required for the following technologies: microservices, Docker, Kubernetes. Experience with DevOps tools: cloud-based DevOps are strong wishes. Microsoft Server and Linux competence on OS side. /p /p #J-18808-Ljbffr