Position Overview
In your role as Customer Support Specialist, you will be part of our Customer Care Italy team based in Fabriano and you will bring your contribution in achieving the company sales target, providing an excellent level of customer service to current clients in Italy.
Responsibilities
Perform sales orders and sampling in our ERP system (SAP), from entry to dispatch.
Organize shipments to customers, track orders to deliver, and address post-sale shipping issues.
Act as the assigned point of reference for a group of Area Managers & External Agents, supporting them in managing customer requests and developing new business opportunities.
Guarantee a high-level of customer experience by understanding and supporting customer needs and requirements.
Perform reactive cross-selling activity to the client when the requested product is not available.
Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete information, and sources.
Qualifications
Bachelor/master's degree in economics, languages, or related fields.
Previous experience in Customer Service or Commercial Back Office roles.
Goal oriented, with strong analytical and problem-solving skills.
Reliable, flexible and great with people.
Strong customer orientation.
Curious, eager to learn and hands-on approach.
Good knowledge of Excel and other IT tools; knowledge of SAP is a plus.
Fluent in Italian and English; other languages are a plus.
Location
Italy, Fabriano.
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