PSelect how often (in days) to receive an alert : /ppJunior IT Support /ppLocation : /ppuBrand : /u RS Group /ppuFunction : /u Digital Technology /ppuWork Location : /u Office Based /ppbRole Purpose /b /ppThe Junior IT Support will provide day-to-day technical assistance to local users, ensuring the smooth functioning of end-user devices and basic IT infrastructure. This role involves troubleshooting hardware and software issues, managing service requests via the ticketing system, and supporting users both remotely and on-site. /ppThe technician will work closely with RS Staff and third-party vendors to resolve incidents efficiently, support hardware and application deployments, and contribute to maintaining accurate IT documentation and inventory. /ppbResponsibilities /b /ppThis role focuses on supporting and delivering technology services to the local market (Italy). /pulliProvide technical support to users (hardware, software, network, and peripherals) /liliTroubleshoot and resolve incidents related to Windows OS, Microsoft 365, printers, scanners, and other standard business tools /liliInstall, configure, and maintain end-user devices such as laptops, desktops, and mobile phones /liliSupport onboarding and offboarding processes from an IT perspective (equipment setup, account creation, etc.) /liliManage service requests and incidents through the ticketing system, ensuring timely responses /liliMonitor system status and proactively report issues or risks /liliMaintain IT documentation, including knowledge base articles, inventory records, and support procedures /liliCollaborate with internal teams and third-party vendors to escalate and resolve complex issues /liliKeep users informed on ticket progress and provide clear communication /liliExcellent verbal and written English skills /liliUp to 3 years of experience in IT support or similar roles /liliTechnical diploma or equivalent in IT or related fields /liliGood knowledge of Windows 10/11 and Microsoft 365 (Word, Excel, Outlook, Teams) /liliFamiliarity with basic networking (TCP/IP, DNS, Wi-Fi) /liliBasic understanding of IT security principles (password hygiene, phishing awareness, data protection) /liliExperience with ticketing systems and support workflows /liliStrong communication skills and customer-oriented mindset /liliITIL Foundation certification /liliExperience with Apple client technologies /li /ulpbAbout RS Group /b /ppRS Group is a global provider of industrial products and solutions, supporting customers in design, procurement, inventory, and maintenance. We are committed to delivering excellent service and innovative solutions to help our customers succeed. /ppOur values—"We are one team, We deliver brilliantly, We do the right thing, We make every day better"—guide our actions and define our culture. With approximately 9,000 colleagues worldwide, we aim to make a positive impact every day. /p #J-18808-Ljbffr