Requisiti
What will be your mission? The Doorman is the first point of contact between guests and the hotel. They are responsible for creating a memorable first impression by warmly welcoming all guests with courtesy and professionalism, assisting with luggage, and providing information and support to ensure a flawless stay. This role requires impeccable presentation, a positive attitude, and an in-depth knowledge of the hotel's services and procedures.
What will you do?
- Greet and welcome guests upon arrival and departure, offering personalized service that reflects the excellence of the hotel.?
- Assist guests with luggage transport upon arrival and departure, coordinating with the bell staff to ensure prompt and efficient service.?
- Open the hotel doors for guests arriving and departing, ensuring the entrance area is clean and orderly.?
- Arrange transportation services for guests, including taxis, limousines, and shuttles, and assist with getting in and out of vehicles.?
- Monitor the entrance area to ensure only authorized individuals access the hotel, reporting any suspicious activity to security staff.?
- Provide detailed information on hotel services, schedules, local attractions, restaurants, and points of interest, anticipating and meeting guest needs.?
- Ensure a continuous, welcoming presence at the hotel entrance, ready to respond promptly to any guest requests.?
- Work closely with the front office, reception, and security teams to ensure a seamless guest experience.
What are we looking for?
- Previous experience in a similar role, preferably in a 5-star luxury hotel or high-end hospitality environment.?
- Fluent Italian, English and a second foreign language are considered a plus.?
- Communication Skills Exceptional ability to communicate clearly, courteously, and professionally with guests and colleagues.?
- Well-groomed and professional appearance, with attention to detail in attire and demeanor.?
- Strong customer service orientation, with the ability to anticipate and meet guest needs discreetly and respectfully.?
- Willingness to work in shifts, including weekends and holidays.?
- Good physical condition for handling luggage and standing for extended periods.
Why choose us?
Join the World of Anantara and Discover Our Exclusive BenefitsAt Anantara, we don't just offer a job; we create exciting career paths and intercultural opportunities across the globe. Being part of our team means enjoying unique benefits that will support you at every step of your professional journey:Global Travel with Exclusive Discounts: Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries. Plus, enjoy a 30% discount on food and beverage (F&B;) services.Friends & Family Program: Enable your friends and family to travel worldwide with discounts of up to 25%.Exclusive Discounts: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal.Training and Development: Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise.International Career Opportunities: Explore endless career possibilities within the Minor Hotels group.Competitive Compensation: 13th and 14th-month salary and severance payment (TFR) upon the end of your contract.Free Parking: Reserved spaces for motorbikes right in front of the hotel.Free Meals and Accomodation: Access to an employee canteen during working hours. Accommodation for non-local residentsUniforms: Provision of uniforms for each employee and complimentary laundry services.Inclusive Corporate Culture: A culture that values continuous feedback, active listening, and personal growth. In addition, we have an attention to information, each team member will always be aware of everything about the hotel.Celebrations and Recognition: Monthly awards for top talent, special events, team-building activities, and memorable celebrations to acknowledge and reward every team member's contribution.Join Anantara and experience a workplace that values your talent, rewards your dedication, and supports your professional growth.
What will be your mission?
As Bellboy/Bellgirl, you will be primarily responsible to greet and welcome all guests to the hotel and help them with their luggage on arrival. Make sure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.
What will you do?
- Greet and assist guests entering and leaving the hotel.
- Create a straightforward, pleasant process by acting as an approachable contact person for guests.
- Assist and provide luggage services for hotel guests (storage of luggage, delivery to rooms).
- Keep an eye on unidentified luggage or objects in hotel premises, and gather lost items in case of claim by guests.
- Be aware and communicate hotel services available and general safety information.
- Be knowledgeable and communicate places of interest of the city, such restaurants, museums and monuments, providing directions, recommendations and reservation options.
- Watch out for unsuitable/unwanted visitors at the hotel premises.
- Act as support for both front office teams and guest relations.
- Answer to complaints and suggestions from guests, if unable to solve oneself, forward to front office team.
What are we looking for?
- Previous experience in hospitality would be preferred.
- High school diploma or equivalent education.
- Fluency in local language is a must and knowledge of English highly valuable.
- Customer service focus.
- Communication skills.
- Ability to work independently and as part of a team.
- Knowledgeable about the local area.
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience ? diversity of 150 different nationalities.Career development opportunities full of national and international challenges.Wide range of training programmes to enhance your skills.Wellbeing initiatives, including flexible working conditions.Team member recognition programmes, including Memorable Dates.Ability to make a difference through our sustainability programme and volunteering initiatives.Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
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