Basic qualifications
* Excellent communication skills
* Meets or exceeds departmental production goals
* Demonstrated problem solving and analytical skills
* Willingness to train and learn new skills
* Experience in coaching and mentoring others to succeed
* Able to handle long and short term multiple tasks, whilst working in a fast paced, ambiguous environment
* Italian Fluency
Job summary
Amazon is looking for an Operations Supervisor to support the Shift Managers in driving innovation and execution in transportation networks. The role involves motivating a team to meet targets and productivity expectations aligned with company goals. The Supervisor will track attendance and workflow, working alongside the Shift Manager to address issues as they arise.
Responsibilities
* Support daily management of department duties.
* Deputise for the Shift Manager as required.
* Conduct debriefs with staff and ensure paperwork is completed accurately.
* Follow Standard Operating Procedures (SOPs).
* Perform security checks before the end of the shift.
* Assign work to staff to support workflow and meet daily metrics.
* Assist the Shift Manager in ensuring sufficient staffing, including handling call outs for training, absence, and performance management.
* Promote a culture of health and safety, ensuring compliance with legislation and policies.
* Assist in training new associates.
* Track, analyze, and report departmental metrics.
* Identify reasons for success or failure in meeting goals and support continuous improvement.
* Manage scheduling and hours reporting for staff.
* Review and update SOPs and metrics as needed.
* Address process-related issues to improve flow and efficiency.
* Ensure vehicle and equipment defects are reported properly.
* Handle customer service escalations and liaise with drivers and customers as necessary.
* Work flexible shifts and dedicate necessary time to fulfill job requirements.
Preferred qualifications
* Understanding of commercial vehicle operations is advantageous.
* English fluency.
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