Operations Quality Analyst Internship
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Milan, Italy – Program Management – In office – Full-time
What You Will Do
As an Operations Quality Analyst Intern, you will play a fundamental role in ensuring service quality and enhancing operational visibility through both analytical and hands‐on activities. You will be responsible for analyzing data and monitoring KPIs, while also actively engaging with carriers and partners to gather key information, resolve operational issues, and drive the achievement of targets. You will collaborate closely with internal teams and external stakeholders, contributing to process optimization and the development of new solutions for tracking and service quality.
Assist in managing the "Service Quality and Visibility Program," working closely with internal and external stakeholders.
Assist in the preparation of ad‐hoc analyses, reports, and presentations for leadership, providing insights into the effectiveness of outputs.
Proactively interact directly with carriers and partners (mainly via phone and email) to collect key information, resolve operational inefficiencies, and ensure quality and timely service delivery.
Assist in monitoring and enhancing GPS integration processes of carriers regularly.
Support the execution of projects aimed at improving our services, contributing to the achievement of company goals.
Aid in building, managing, and maintaining performance reports and dashboards related to key metrics such as GPS coverage, Perfect Service Load, and On‐Time Performances.
Collaborate with the Product Team to contribute ideas for new solutions, enhancements to existing ones, and draft business requirement documents.
Support daily interactions with third‐party service providers to enhance real‐time visibility.
Serve as a primary point of contact for Operations Teams regarding visibility and service quality matters.
What We Are Looking For
Bachelor's degree in engineering, business, statistics, or a related field.
Initial experience in operations management, quality management, performance management, consulting, or similar roles is highly valued.
Preferred experience in the transportation/logistics industry or familiarity with supply chain visibility concepts.
Highly skilled in G‐suite and MS Office; SQL is a plus.
Excellent verbal and written communication skills in Italian and English.
Strong hands‐on approach and results orientation, with a willingness to "get your hands dirty" to achieve objectives.
Problem‐solving mindset, initiative, and ability to work both independently and within a team.
Fast learner with a data‐driven mindset.
Why Choose Sennder
Dynamic Scale‐Up
sennder is at a pivotal stage – transitioning from a scale‐up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face‐to‐face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry
We operate in a complex and ever‐changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands‐on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well‐Being
We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just 'work'.
Your Growth, Rewarded
We believe in rewarding our team for their commitment and contributions to our long‐term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces
Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location's own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.
We celebrate diversity and value your character just as much as your skills. If you don't meet every requirement, don't worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe. Do not hesitate to apply as a member of the protected categories law 68/99.
About sennder Italia
sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalisation of sennder with the expertise and know‐how of the largest distribution network in Italy, Poste Italiane. Read more about the sennder Italia joint venture here.
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