PpIT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future. /ph3Key Job Responsibilities /h3ulliSupport end‑user equipment and your building’s IT infrastructure /liliHelp with key network projects, like the IT setup of new Amazon buildings /liliSuggest new processes that improve the way Amazon uses IT in its operational sites /liliTrain and mentor IT technicians /li /ulh3A Day in the Life /h3pYou’ll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you’ll work with remote and on‑site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch. /ppNo two days are the same at Amazon, which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow. /ph3About the Team /h3pOps Tech Solutions (OTS) is the field IT organization responsible for first level troubleshooting of IT issues in our FCs, distribution centers and other sites. /ph3Basic Qualifications /h3ulliBachelor’s degree in computer science, engineering, mathematics or equivalent /liliExperience troubleshooting in a multi‑user high availability environment /liliExperience in PC repair, troubleshooting, deployment and liquidation /liliExperience in IT client, server, and network service delivery /liliExperience with networking technology (TCP/IP, subnetting, DNS and DHCP) /liliExperience supporting Windows, Mac and/or Linux operating systems in a corporate setting /liliExperience working with Windows Server technologies /li /ulh3Preferred Qualifications /h3ulliCompTIA A+, CompTIA Network+, Cisco CCNA/CCNP, Linux (Redhat), Microsoft hardware (installation), AWS or other industry‑relevant certifications /liliExperience in complex problem solving and working in a tight schedule environment /liliExperience in a fast‑paced, dynamic organization /liliExperience in customer‑facing roles /liliExperience working with common network and internet protocols such as network management protocols, network communication protocols and network security protocols /li /ul /p #J-18808-Ljbffr