HR & Admin Executive
Industry: Designer toys and collectible pieces
Location: Milan, Italy
Job type: Full time, Permanent
About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.
POP MART has established a strong presence across key European markets, including the UK, France, Italy, Netherlands and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.
For more information, please visit and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
Support both HR and administrative functions within the offices
Gain experience in cross-border HR operations and regional administrative support
Contribute to a collaborative, high-growth environment with strong exposure to business operations
Work in a dynamic, diverse and creative industry
Benefits
POP MART offers our employees:
Selected POP MART toys as appreciation gifts every month
A structured bonus scheme in line with the company’s and the individual’s performance
Comprehensive training and development programs
Regular team social events
The Role and Candidate
The HR & Admin Executive will provide day-to-day support for both people operations and office administration in POP MART’s South European regional office. Reporting to the HRBP South Europe, this role ensures smooth coordination of travel, office logistics, documentation and employee support.
The role supports regional corporate functions and does not include store-level responsibilities. It offers strong exposure to internal operations and requires excellent organisational skills, attention to detail and a collaborative mindset.
Responsibilities
Support onboarding administration, documentation and employee record maintenance
Assist with recruitment coordination, including candidate communications, interview scheduling and logistics - acting as the first point of contact during the hiring process
Track leave, benefits and contract timelines with attention to compliance and accuracy
Assist with HR system data entry and file updates for offices and store staff
Help coordinate performance reviews, training sessions and employee engagement activities
Act as a liaison with external HR service providers (e.g. benefits, work visa support)
Take ownership of any travel arrangements for the office, including flights, accommodation, visa letters, itineraries and internal approvals
Coordinate team meetings, visitor arrangements and staff activities logistics
Support payroll management, with a focus on aligning with store-specific HR activities
Support the HRBP in managing the full employee lifecycle, from entry to exit, including performance reviews, development plans and offboarding
Required Qualifications
Bachelor’s degree or equivalent experience in HR, Business Administration, or a related field
Experience in HR and administrative support within an office environment
Strong coordination skills, especially in managing travel arrangements, scheduling and interview logistics
Familiarity with office expense tracking, invoice handling and budget follow-up
Excellent communication, time management and interpersonal skills
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Eligible to work in Italy
Proficiency in English and Italian, speaking and writing
Desirable but Not Essential
Background in retail, consumer brands, or other fast-paced environments
Experience working in a regional or international business setting
Familiarity with basic Italian HR procedures or documentation standards - experience with HR processes in other European countries is a valuable asset