Job Title
Technical Support Specialist - Image Guided Therapy Devices
Job Description
Philips is a global leader in Interventional Guided Therapy Devices.
The
IGT-D International
team covers all markets
except North America and Japan
, with a business model split between:
60% Direct Sales
40% Distributor Sales
The
Field Service Team
is organized around
IGT-D Modality Managers or Technical Support Specialists
, who have a broader scope than local Field Service Engineers (FSEs).
Your role:
Technical & Installation Support
Act as
Tier 2/3 support
for Market IGT-S and Distributor FSEs.
Support
Project Managers
in creating
picking lists
for installations.
Conduct
pre-installation visits
across international markets.
Execute
complex installations
,
Field Change Orders (FCOs)
, and
repairs
.
Ramp up
remote connectivity
and
First Time Right (FTR)
installations in your region.
Training & Certification
Provide
technical training
to IGT-S and Distributor FSEs.
Certify cross-trained IGT-S and Distributor FSEs for installations.
Sales & Customer Support
Offer
technical sales support
to Sales Managers.
Deliver
preventative maintenance
,
modifications
, and
technical service
.
Manage
customer relationships
through timely communication and service delivery.
Escalation & Quality Management
Elevate severe escalations to
Senior Leadership
(BU and Market).
Conduct
root cause analysis
and initiate
corrective actions
.
Ensure
accurate service records
, especially for test results and complaints.
Submit timely reports, job sheets, expense claims, and other documentation.
Handle both safety and non-safety related complaints, utilizing escalation processes and/or problem management, with a demonstrated sense of urgency to improve customer satisfaction.
You are the right fit if you have:
Bachelor's degree in Electronics
, preferably in
Medical Devices
.
Field service experience
, ideally in
medical imaging
.
Strong
IT knowledge
: hardware, OS, networking.
Excellent
English communication skills
.
Ability to work
independently and collaboratively
.
Willingness to
travel internationally
(up to 40%).
Based in
Italy
, preferably in the North but not mandatory.
How we work together
Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
About Philips
We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
Learn more about our culture of impact with care here.
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