PpAt eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. /p pOur customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. /p pJoin a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. /p h3About the Role and Team /h3 pAre you enthusiastic about authentic products and strongly oppose counterfeits? Are you seeking a company that develops passion, bravery, and innovation, where you can supply to shaping the future of worldwide commerce? Are you eager to influence how millions of individuals purchase, sell, connect, and interact globally? Become part of eBay's passionate community dedicated to crafting an inclusive environment. /p pAs a Brand Expert on the Operations Team, you will be responsible for handling the Consumer Help Desk to ensure maximum satisfaction with the Certilogo Service. Your role will also involve supporting the Account Management and Tech Team, by providing expert opinions, as well as taking proactive steps to improve the Help Desk workflow. This position reports directly to the Operations Service Manager. /p pThis role is ideal for someone with a keen interest in brand protection and consumer satisfaction, who thrives in a fast-paced environment and enjoys tackling challenges head-on. If you value attention to detail and authenticity, apply for this opportunity to contribute to our team's success. /p h3What You Will Accomplish /h3 ul lipProvide support to consumers via Certilogo’s Help Desk interface and email communication. /p /li lipCollaborate with brand stakeholders and Account Management to support client investigations and enforcement actions. /p /li lipOffer proactive suggestions for workflow improvements to enhance response times and automate processes. /p /li lipHandle daily email inquiries regarding product authentication issues, providing comprehensive assistance. /p /li lipAnalyze user information, actions, and responses during the authentication process using the Certilogo backend. /p /li lipCompare user‑submitted photos of the product and authenticating elements with physical or digital samples in the Certilogo archive. /p /li lipBuild comprehensive responses using available templates on the backend. /p /li /ul h3What we are looking for /h3 ul lipOutstanding ability to spot differences between images quickly and accurately. /p /li lipDemonstrated ability in online brand protection, resell platform (moderation team for classifieds), or authentication for Designer Goods Resale companies. /p /li lipFluent in written and spoken English. /p /li lipStrong ability to relate positively and productively with clients and consumers. /p /li lipOutstanding organizational skills with a strong orientation toward action. /p /li lipHigh level of accuracy, precision, speed, and reliability. /p /li lipResourcefulness and autonomy in problem‑solving. /p /li lipTeam‑oriented approach with consideration for commercial and business orientation. /p /li lipResilience and ability to handle stressful situations effectively. /p /li lipPassionate about providing excellent service with a positive and hard‑working approach. /p /li /ul p#LI-SI1 /p p#LI-Hybrid /p pTalent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. /p peBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. /p pThe eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information. /p /p #J-18808-Ljbffr