Senior Services Manager • Municipalità 2, Campania, ITYOUR IMPACTSe è interessato/a a candidarsi per questo lavoro, la preghiamo di assicurarsi di soddisfare i seguenti requisiti, elencati di seguito.As a Senior Service Manager, you will lead end‐to‐end service delivery for strategic enterprise customers, shaping service excellence across a global portfolio. You'll act as a senior escalation point, a strategic advisor, and a driver of service transformation—enhancing customer satisfaction, operational performance, and long‐term business value.WHAT THE ROLE OFFERS
Full accountability for service delivery, SLA performance, and customer satisfactionLeadership of strategic service improvement initiatives, including optimization, automation, and tooling enhancementsExecutive‐level engagement through QBRs, governance, and trusted advisory relationshipsCoordination of global cross‐functional delivery teams and oversight of major incidentsOpportunity to standardize and enhance service management frameworks and best practicesCoaching and development of Service Managers and delivery leaders
WHAT YOU NEED TO SUCCEED
Bachelor's degree in IT, Business, or related field10–15+ years' experience in IT Service Management with enterprise customersProven track record managing large, complex managed services environmentsStrong expertise in ITIL‐based service governance (ITIL certification preferred)Ability to lead global teams and influence senior stakeholdersExcellent communication, analytical, and problem‐solving skillsAdditional certifications such as PMP, Lean, or Six Sigma are an advantage
ONE LAST THINGOpenText is more than just a workplace — it's a global community built on trust, ownership, and high standards. In this role, you will shape the future of our service delivery and create meaningful impact for our customers. We are committed to an inclusive environment where everyone belongs.#J-18808-Ljbffr