PpFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. br/At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. /p h3About the Location /h3 pPerched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th‑century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin‑starred dining and escape into a Four Seasons world of timeless beauty. /p h3About Four Seasons /h3 pFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. br/At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. /p h3About the Role /h3 pWe currently have an amazing opportunity for an experienced bDirector of Rooms /b to join our team at bSan Domenico Palace Taormina, a Four Seasons Hotel /b. As a key member of the hotel leadership team, you will be responsible for overseeing the Front Desk, Concierge, Housekeeping, Guest Relations, Guest Services, and Spa departments. Your role will focus on delivering the highest standards of service, ensuring both guest and employee satisfaction, and resolving any issues promptly and effectively. You will play a crucial part in the operational and strategic decisions, while fostering a positive and collaborative working environment. /p h3What You Will Do /h3 ul liLead and supervise the daily operations of the Front Desk, Concierge, Housekeeping, Guest Relations, Guest Services, and Spa departments. /li liEnsure clear communication and follow‑up on guest or employee requests, issues, and special requirements. /li liInterview and train new team members, conduct regular performance reviews and foster their professional development. /li liMonitor staff schedules and activities, ensuring standards are met and team members are well‑supported. /li liConduct daily inspections of all Rooms Division areas to maintain high operational standards. /li liResolve guest complaints promptly, providing exceptional service and ensuring a personalized guest experience. /li liManage financial goals, including labor expenses, supplies, and equipment costs. /li liWork with Reservations, Sales, and Front Office teams to maximize occupancy, rates, and revenue. /li liSupport the preparation of business forecasts, annual budgets, and maintain relationships with retail tenants to meet revenue and expense targets. /li liDevelop employee programs that encourage training, growth, and career advancement within the Rooms Division. /li liPlay an active role in long‑range hotel planning as part of the Planning Committee. /li liAct promptly and effectively in emergencies to ensure the safety and wellbeing of guests and employees. /li /ul h3What You Bring /h3 ul liMinimum 3‑5 years of experience in a similar role, preferably in luxury hospitality. /li liStrong leadership skills with experience in managing multiple departments and teams. /li liExpertise in operational management, financial control, and guest relations. /li liAbility to handle guest complaints and requests with professionalism and a commitment to excellence. /li liFluent in both English and Italian, with the ability to communicate clearly in both languages. /li liLegal right to work in Italy. /li /ul h3What We Offer /h3 ul liCompetitive salary and benefits package. /li liExceptional training and development opportunities. /li liComplimentary dry cleaning for employee uniforms. /li liMeals available at the Employee Restaurant. /li liEmployee Experience initiatives, including themed parties and ESG events. /li liEmployee recognition programs. /li liGlobal career opportunities and long‑term potential within Four Seasons. /li /ul h3Schedule Hours /h3 ul liFull‑time position with a flexible schedule, including weekends and holidays. /li liOpen‑term contract based at San Domenico Palace, Taormina. /li liLegal right to work in Italy required. /li /ul h3Summary /h3 ul libLocation: /b Taormina /li libType: /b Full time /li /ul /p #J-18808-Ljbffr