Job Overview:
We are seeking a highly skilled Technical Sales Engineer to join our team. As a Technical Sales Engineer, you will play a crucial role in providing technical support to customers and collaborating with the sales team to address technical queries.
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* Main Responsibilities:
1. Understanding customer requirements and providing comprehensive pre-sales technical support
2. Collaborating with the sales team during client negotiations to address technical queries
3. Clarifying customers' technical issues in the project's early stages, including on-site technical surveys when necessary
4. Developing and refining pre-sales training materials, and delivering both online and offline technical training to clients
5. Enhancing training materials related to installation processes and providing relevant training to clients, both online and offline
6. Offering on-site guidance during installation as needed
7. Promptly addressing technical quality issues raised in customer complaints
8. Resolving queries about product usage, maintenance, and replacement, including on-site support when necessary
9. Improving post-sales operation and maintenance training materials, and providing related training to customers, both online and offline
10. Providing technical and quality training to internal employees in Europe as required