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(Senior) Customer Success Manager Italy, Prato
Client:
Location: Prato, Italy
Job Category: Other
EU work permit required: Yes
Job Details
Job Reference: 3147576622643675136337140
Job Views: 2
Posted: 26.05.2025
Expiry Date: 10.07.2025
Job Description
Your mission
* Manage communication and relationships with our Italian customers.
* Introduce innovative payment processes for car dealer groups and other industries.
* Train operational managers (remotely/on-site) on our product usage.
* Identify and resolve onboarding obstacles in collaboration with customers and team members.
* Upgrade solutions for existing clients.
* Contribute to continuous product and process improvements through close customer contact.
Your profile
* At least 5 years of experience in digital (multi) project management, with evidence of successful projects.
* Structured, organized work approach, capable of handling multiple tasks under pressure.
* Confident and clear communication at C-level, even in tense situations.
* Willing to travel to customer sites.
* Native or bilingual in Italian, proficient in business English, and eager to work in a fast-paced environment.
* Experience in automotive or software sectors is a plus but not mandatory.
Why us?
* Be part of one of Europe's most exciting FinTech scale-up stories.
* Benefit from extensive training and development opportunities.
* Enjoy an open, transparent corporate culture where your ideas matter.
* Possibility of remote work.
* Participate in monthly team events focused on team spirit and fun.
About Us
We are Aufinity, a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, we have developed bezahl.de, a comprehensive platform for digital payment management in automotive retail, optimizing internal processes and enabling fully digital, multi-payment methods for car dealerships.
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