OverviewLa description in italiano e inglese è fornita per Borgo San Felice Resort, un Relais & Châteaux situato nel Chianti Classico. L'hotel offre piscina, The Botanic Spa, ristoranti gourmet e edifici storici; è una tenuta vinicola rinomata con una produzione internazionale. L'esperienza combina ospitalità, cultura del vino e gastronomia, con esperienze di degustazione e percorsi dedicati.En la idoneità de la descripción, Borgo San Felice es una propiedad de Relais & Châteaux con una visita a un borgo medievale restaurado, piscina, spa e ristoranti, accompagnando la cultura del vino con degustazioni e percorsi dedicati.
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L'esperienza è arricchita da vini prestigiosi e da l'atmosfera unica del borgo.TASKS AND RESPONSIBILITIES
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Welcome guests and manage guests' requests and complaints in line with our service cultureGreet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's nameUse visual cues to seat Guests in either the bar or dining area depending on their preferenceInform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staffAnswer incoming calls to the restaurant and provide appropriate serviceManage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriateAttend to special Guest needs and requestsObservant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).Protect establishment and patrons by adhering to sanitation, safety and alcohol control policiesHelp dining room staff by setting and clearing tables; replenishing water; serving beveragesIssue dining charges by verifying orders; calculating taxes; totaling bill for to-go ordersReceive payments by validating credit charges; approving checks; accepting currency;Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go ordersContribute to team effort by accomplishing related results as neededFollow Standard Operating Procedures and brand identity guidelinesComply with all health, safety and hygiene standards and policies.Balance the cash register at the start and close of each shift.
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Qualifications
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Possess a good command of English and Italian.Great storytelling skills.An excellent verbal manner and proven customer service skills.Good knowledge or experience in the hospitality industry.Good organization skills with an attention to detail.A team Player with flexible & positive attitude.Good leadership and training experience.Passion for the hospitality industry & F&BAble; to work in a fast paced environment & remain calm under pressure.Be able to demonstrate experience in complaint handling.
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Additional InformationSi offre
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Contratto Stagioanale Marzo OttobreCCNL Turismo/AlberghiDisponibilità full-time, 6 giorni su 7Vitto e alloggio in appartamento condiviso (cameradoppia), utenze a carico aziendaleFormazione interna su procedure, gestione e standard Relais & ChâteauxInserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team programPossibilità di trasferte per formazione specificaAccesso agevolato ai servizi dell'hotel secondo policy aziendale
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Full-time availability, 6 days out of 7
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Board and lodging in a shared apartment (doublerooms), utilities covered by the companyInternal training on procedures, management and Relais & Châteaux standardsIntegration into the Relais & Châteaux HR circuit and participation in the Relais Team programPossibility of travel for specific trainingDiscounted access to hotel services according to company policy
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