LuxExperience
is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences.
Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products.
YOOX and THE OUTNET, jointly comprising the off-price segment of LuxExperience, are the leading destinations for multi-brand off-season online luxury shopping. The NYSE listed group operates in key markets worldwide.
YOOX
is the leading online store for long-lasting fashion, design and art. Since 2000, YOOX has offered previous seasons´ finds from the world's leading designers. The one-stop fashion and lifestyle destination inspires people to express their true selves through style, with an expansive selection of clothing for men, women, kids, art and design.
YOOX pushes boundaries through its forward-thinking brand collaborations and wide product catalogue. Since 2009, YOOXYGEN, its assortment of brands prioritising social and environmental responsibility, supports customers to shop with sustainability in mind. YOOX is part of LuxExperience, the leading digital, multi-brand luxury group.
YOOX Are Now Seeking a Talented MarTech Solution Manager To Join The Digital Marketing Division. Some Of The Essentials For You To Know Are
Location:
Our offices in Milan, Italy
Department:
Digital Marketing
Reporting into:
Head of CRM
Direct reports:
4
Working Model
: Hybrid
Contract Type:
Permanent
Potential Start Date:
May 2026
Role Purpose
The MarTech Solution Manager will be the bridge between Marketing, Retail, Tech, and Data teams. This role will own the strategic design, implementation, and optimization of our global marketing technology stack, while maintaining the agility to lead high-impact, one-shot tactical campaigns.
The role mission is to ensure that our tools work seamlessly together to create a frictionless, data-driven customer journey, while being ready to \"get your hands dirty\" in the tools to drive immediate results during peak moments.
Here is a breakdown of what you'll be doing:
MarTech Strategy & Architecture
Stack Ownership
: Design and maintain a scalable marketing technology ecosystem. Identify gaps, evaluate new solutions, and ensure seamless tool connectivity.
System Integration
: Lead the integration of MarTech tools with other platforms and internal Data Warehouses via APIs and middleware.
Tactical Campaign Management & Optimization
Drive the Execution and optimization of one-shot tactical campaigns. This includes audience segmentation, campaign setup in Oracle Responsys/Swrve and the definition of new process to optimize the current workflow and minimize the frictions.
Data Governance
Ensure that data flows accurately between platforms to maintain a single, reliable source of truth for customer behaviour.
Optimization & Enablement Personalization
Partner with Analytics to implement A/B testing frameworks and automated lifecycles.
Training
Act as the internal Subject Matter Expert, documenting processes and training marketing teams to use platforms at their full potential.
The Type Of Person We Are Looking For
- Bachelor's or Master's degree in Computer Science, Engineering, Business Informatics, or a related field.
- 5+ years in MarTech or Marketing Operations, specifically within high-growth e-commerce environments
- Experience with AI-driven marketing tools.
- Certification in Agile/Scrum methodologies
- Previous experience managing \"war rooms\" during peak retail seasons.
- Ability to switch from a high-level architectural discussion with IT to campaign execution for Marketing.
- Fluency in English
Technical Stack Expertise
- CRM/Automation: Hands-on experience with Responsys, Salesforce Marketing Cloud, or Braze.
- Analytics: Deep knowledge of GA4, GTM, and specifically Server-side tagging.
- Data: Proficiency in SQL for complex audience segmentation.
- Integration Skills: Solid understanding of APIs and how data moves between cloud systems.
From the moment you join LuxExperience, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior levelWorkplace Type: Hybrid